Temporary Suspension of International Flights

24 March 2020

In light of the recent developments with regards to the COVID-19 outbreak worldwide, and given the ever-changing and increasingly restrictive governmental regulations, country lockdowns, lack of demand and travel constraints put in place worldwide to combat the spread of the virus, it has become unfeasible for THAI to plan and operate its scheduled route network. 

 

As a consequence, THAI has had to make the difficult and unprecedented decision to temporarily suspend most of its international operations until 31st May 2020 as follows:

 

- From 25th March 2020 suspension of flights to: Hong Kong, Taipei, Tokyo (Narita and Haneda), Osaka, Nagoya, Seoul, Phnom Penh, Vientiane, Ho Chi Minh, Hanoi, Yangon, Singapore, Jakarta, Denpasar, Kunming, Xiamen, Chengdu, Beijing, Shanghai, Guangzhou, Karachi, Kathmandu, Lahore, Dhaka, Islamabad, and Colombo. In addition, domestic flights to Chiang Mai, Phuket, and Krabi will be transferred and operated by THAI Smile.

 

- From on 27th March 2020: Brisbane, Sydney, Melbourne, and Perth 

 

- From 1st April 2020: THAI will cancel most of its flights to Europe, including London, Frankfurt, Paris, Brussels, Copenhagen, Oslo, Moscow and Stockholm

 

THAI has previously suspended flights to Sendai, Sapporo, Fukuoka, Busan, Manila, Kuala Lumpur, Rome, Milan, Vienna, New Delhi, Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad, Muscat, Dubai, and Auckland. 

 

We appreciate the disruption and inconvenience this may cause to passengers and truly apologise for this. Until 31st March our main focus will be to assist as many passengers as possible to return home safely.

 

If your flight has been cancelled we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.

 

Passengers currently abroad should contact their local THAI office for assistance and take note of the information about transiting in Thailand until 31st March 2020 available here.

 

Passengers with tickets issued in the UK and Ireland for departures from any UK and Ireland to any worldwide THAI and THAI Smile destination affected by these changes have the following three options:

 

PLEASE NOTE: IF BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS.

 

1. THAI will waive the applicable change fee to all existing bookings so passengers can rebook their travel up to 15th December 2020 as per our Flexible Rules Policy. Please refer to this policy for further information.

 

To rebook your ticket:

 

- If you have booked through a travel agent, please contact them directly. We cannot assist passengers with bookings made through travel agents.

 

- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request. 

 

2. Passengers can request a refund in the form of a travel voucher for the value of their current ticket. This is essentially an "Open Ticket" and is valid for one year from the original departure date, up to and including 30th April 2021

 

Should you wish to choose option 2, the travel voucher, please note the following important information:

 

a/ The travel voucher is valid for bookings with departures from the UK and Ireland to any THAI or THAI Smile worldwide destination between 18th March and 31st May 2020.

 

b/ Travel can be rebooked up to one year from the original departure date, up to and including the 30th April 2021

 

c/ Original fare will be honored on same routing with THAI waiving all fees and fare differences (subject to availability on your desired flight)

 

d/ If you wish to reroute your ticket, then a fare difference and surcharges may apply

 

e/ The voucher must be requested before 31th May 2020

 

f/ The voucher is not refundable and non-transferable

 

g/ If the fare difference for the new booking has a lower value than the original ticket purchased, no refund for this difference will be paid by THAI

 

To request your travel voucher:

 

- If you have booked through a travel agent, please contact them directly. We cannot assist passengers with bookings made through travel agents.

 

- If you booked through our website, please contact us at reservations@thaiairways.co.uk with your airline booking reference so we can assist you.

 

3. Cancellation of booking

 

Passengers with flights to and from the Uk and Ireland between 1st April and 31st May can also opt to cancel their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 10 weeks to process. 

 

To cancel your booking:

 

- If you have booked through a travel agent, please contact them directly. We cannot assist passengers with bookings made through travel agents.

 

- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.

 

The above options come into effect immediately as of today 24 March 2020 and are not retroactive.

 

Royal Orchid Plus (ROP) members holding award tickets issued for travel between 25th March 2020 and 31st May 2020 may fully re-credit their milage or change the travel date without any fee or charge, with expired miles extended until 30 September 2020.

 

THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned. We inform passengers accordingly if there are flight adjustments with this respect.

 

We will continue to review our policies and operations based on the latest worldwide developments. 

 

Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk. 

 

Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.