All Flights on 18SEP18 resume NORMAL schedule. 

For any other enquiries, please contact THAI Hong Kong Office at 2179-7700.

 

 

 

Special Ticketing Handling for Typhoon Mangkhut (updated 14Sep2018)

 

Please be advised the ticket handling procedures for TG online passenger holding TG documents (217) as follows:

For TG Documents issued worldwide on/before 11Sep 2018 with travel period to/from HKG during 15Sep -18Sep 2018

 

    Reservation Change / Reissued:

 - Authorize to change the NEW travel date within ticket validity or extend ticket validity until 14Oct2018 only without fee and surcharges

 - Such request must be made on/before 18Sep 2018

 - No show passengers are not eligible for the waiver


For more details, please contact THAI Hong Kong office at 2179-7700

 

 

 

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Thai Airways International Contingency Plan For Lengthy Tarmac Delays

Thai Airways International (“THAI”) fully complies with all U.S. Department of Transportation rules regarding lengthy tarmac delays as required.  In the event of a lengthy tarmac delay affecting THAI’s scheduled and charter international flights that depart from or arrive at a U.S. airport, our contingency plan is as follows:
  •  1.  THAI will not allow its aircraft to remain on the tarmac at a U.S. airport for more than four hours before permitting passengers to deplane unless:
  •    - the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
  •    - air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations. 

  • 2.  For all flights covered by this Plan, THAI will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

  • 3.  For all flights covered by this Plan, THAI will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.

  • 4.  Passengers on the delayed flight will be notified of the delay every 30 minutes while the aircraft is delayed, including the reasons for any tarmac delay if they are known.  Beginning 30 minutes after scheduled departure time and every 30 minutes thereafter, passengers will be notified that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.

  • 5.  THAI will make sufficient resources available to implement this Plan.

  • 6.  THAI will coordinate this Plan with airport authorities, U.S. Customs and Border Protection, and the Transportation Security Administration at all U.S. airports that THAI serves, including U.S. diversion airports.
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