Thai Airways International Public Company Limited's Approach to Business Reorganization

12 June 2020

Dear Valued customers,

We would like to inform our valued customers that certain letters, documents, or notifications may be delivered to you via E-mail or SMS in accordance with the business reorganization process of Thai Airways International Public Company Limited consequent to the relevant business reorganization petition filed with and found for by the Central Bankruptcy Court.

During the period where the company undergoes the business reorganization, which plays a significant role to its survival, the company remains resolute to ensure our customers are provided with the best care within its current capability, especially for those whose airfare refunds are pending as well as honor certain benefits for our Royal Orchid Plus members, including membership status and miles being the most important . Please rest assured that the company shall overcome this crisis, albeit great magnitude, and be ‘Airline of Pride’ which offers the best on-flight services for our valued customers once again. Any update and progress will be further communicated to you via various channels.

On this occasion, please allow us to express our gratitude for your kind understanding and patronage through these years. It is our greatest hope to be able to serve you again in the near future.

Best regards,

Thai Airways International Public Company Limited