Discover the comfort of exceptional lounge facilities in airport worldwide, savour the finest food, enjoy a wide variety of magazines and relax in a truly tranquil ambience.




Thai Airways Information

contact Information

THAI Airport Office

THAI Reservation & Ticket Office:

Check-in Counter/Information Counter
  • Terminal 1

  • Check-in Counter: Row H27 - 32 (All flights)
    Check-in Counter: Row H33 - 34 (TG 639/TG 607)

  • Opening Time: 05:05-20:05 hrs. (All flights) and 17.45 - 18.15 (TG 639/TG 607)

    Effective from 25 March 2020 until further notice, Check-in counter and Information Counter will be temporarily closed.

  • Closing Time: 40 minutes before STD

In-town Check-in Counter
  • Airport Express Line: Hong Kong Station & Kowloon Station

    Effective from 18 March 2020, In-town check-in service in Hong Kong Station and Kowloon Station are suspended until further notice.



Royal Orchid Lounge

  • Level 7, Southwest Concourse (near Gate 40)

  • Opening Hours: 16:00 - 19:30 hrs

  • Space: 715 sq.m.

  • Capacity: 20 Royal First Class Seats / 120 Royal Silk Class Seats

  • Facilities:
    • Food, Snacks Refreshment, Alcohol
    • TV
    • Internet
    • Magazines & Newspapers
    • Massage Chairs
    • Children Game Zone
    • Free Local Call
    • Toilet

Basic Facts

  • Clothing: Loose clothing is suitable for most of the year. Warm clothes are required in the winter months.

    Visas and health regulations:
    • Visas are granted on arrival.
    • No vaccinations required but African and some South American visitors need yellow fever certificates.

    Language: Cantonese but many people are fluent in English.

    Voltage: 220 volts, 50 Hz (cycles)

    Credit Cards: Most major credit cards are accepted in shops and restaurants