Discover the comfort of exceptional lounge facilities in airport worldwide, savour the finest food, enjoy a wide variety of magazines and relax in a truly tranquil ambience.




General Information

Thai Airways Information

contact Information

THAI Airport Office

THAI Reservation & Ticket Office:

Check-in Counter
  • Terminal 2

  • Check-in Counter: Row Q1 – 11
    1 Royal First / 4 Royal Silk / 5 Economy / 1 Group check-in counters

  • Opening Time: Common Check-in (open 06:00-20:05 hrs.)

  • Closing Time: 40 minutes before STD

In-Town Check-in Counter
  • Airport Express Line: Hong Kong Station & Kowloon Station

  • 05:30 - 20:00

    Closing time: 90 minutes before standard departure time

  • Passengers can check-in and collect your boarding pass one day in advance 

    Passengers must use an Octopus or Airport Express ticket to enter the In-town Check-in area.




Royal Orchid Lounge

  • Level 7, Southwest Concourse (near Gate 40)

  • Opening Hours: 05:30 - 23:00 Hours

  • Space: 715 sq.m.

  • Capacity: 20 Royal First Class Seats / 120 Royal Silk Class Seats

  • Facilities:
    • Food, Snacks Refreshment, Alcohol
    • TV
    • Internet
    • Magazines & Newspapers
    • Massage Chairs
    • Children Game Zone
    • Free Local Call
    • Toilet

Basic Facts

  • Clothing: Loose clothing is suitable for most of the year. Warm clothes are required in the winter months.

    Visas and health regulations:
    • Visas are granted on arrival.
    • No vaccinations required but African and some South American visitors need yellow fever certificates.

    Language: Cantonese but many people are fluent in English.

    Voltage: 220 volts, 50 Hz (cycles)

    Credit Cards: Most major credit cards are accepted in shops and restaurants

airport services