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Thai Airways Information

contact Information

THAI Airport Office
  • Unit 04, 3/F, HKIA Commercial Building No.1 Sky Plaza Road

    Hong Kong International Airport

    Hong Kong

  • TG office : (852) 2769-7421 

  • GHA : (852) 3902 9000 (External)

  • Room 6T016, Passenger Terminal Building Hong Kong International Airport.

    (GHA lost and found office)

  • External : (852) 3902 9000

Check-in Counter
  • Row H  

  • Kiosk check -in is suspended due to covid-19 situation and plan resume once flight operation resumed normal

  • Self-baggage drop for TG still under testing

  • Opening Time:  3 hours prior to STD

  • Closing time : 40mins prior to STD

THAI Reservation & Ticket Office:

In-town Check-in Counter
  • Airport Express Line: Hong Kong Station & Kowloon Station

    Effective from 18 March 2020, In-town check-in service in Hong Kong Station and Kowloon Station has been suspended until further notice.

  • 05:30 - 19:00

    Closed counter: 120 minutes prior to scheduled flight departure time

  • Check-in and collect your boarding pass between 120 minutes and one full day ahead of your scheduled flight departure time.

    Passengers must use an Octopus or an Airport Express ticket to enter the In-town Check-in area.

Upstream Check-in Service in Mainland China & Macao
  • Upstream service Check‐in at Mainland China and Macao

    The check-in service for passengers from Mainland China and Macao ferry ports to Hong Kong International Airport have been suspended until further notice.


Plaza Premium Lounge

Effective from 13th January 2023, we resume exclusive lounge service for business class passengers and ROP members in Hong Kong International airport.

  • Plaza Premium Lounge (East Hall):

    • International Departures, Terminal 1 (near Gate 1)
    • Operating Hours 07:00-01:00 +1 Daily


    Plaza Premium Lounge (Rest, Lounge, Shower):
    • International Departures, Terminal 1 (near Gate 35)
    • Operating Hours 23:00-08:00 +1 Daily


    Plaza Premium Lounge (West Hall):
    • International Departures, Terminal 1 (near Gate 60)
    • Operating Hours 12:00- 23:00 Daily

Basic Facts

  • Clothing: Loose clothing is suitable for most of the year. Warm clothes are required in the winter months.

    Visas and health regulations:
    • Visas are granted on arrival.
    • No vaccinations required but African and some South American visitors need yellow fever certificates.

    Language: Cantonese but many people are fluent in English.

    Voltage: 220 volts, 50 Hz (cycles)

    Credit Cards: Most major credit cards are accepted in shops and restaurants