Discover the comfort of exceptional lounge facilities in airport worldwide, savour the finest food, enjoy a wide variety of magazines and relax in a truly tranquil ambience.




Thai Airways Information

contact Information

THAI Airport Office

THAI Reservation & Ticket Office:

Check-in Counter
  • Terminal 1

  • Check-in Counter: Row H27 - 32 (All flights)
    Check-in Counter: Row H33 - 34 (TG 639/TG 607)

  • Opening Time: 05:05-20:05 hrs. (All flights) and 17.45 - 18.15 (TG 639/TG 607)

  • Closing Time: 40 minutes before STD

In-town Check-in Counter
  • Airport Express Line: Hong Kong Station & Kowloon Station

  • 05:30 - 19:00

    Closed counter: 120 minutes prior to scheduled flight departure time

  • Check-in and collect your boarding pass between 120 minutes and one full day ahead of your scheduled flight departure time.

    Passengers must use an Octopus or an Airport Express ticket to enter the In-town Check-in area.



Royal Orchid Lounge

  • Level 7, Southwest Concourse (near Gate 40)

  • Our lounge operating hours will be changed as follow:

    <From 2 March to 8 March 2020>

    Opening time: 06:00

    Closing time: 19:30


    <From 9 March 2020 until further notice>

    Opening time: 08:30

    Closing time: 19:30

  • Space: 715 sq.m.

  • Capacity: 20 Royal First Class Seats / 120 Royal Silk Class Seats

  • Facilities:
    • Food, Snacks Refreshment, Alcohol
    • TV
    • Internet
    • Magazines & Newspapers
    • Massage Chairs
    • Children Game Zone
    • Free Local Call
    • Toilet

Basic Facts

  • Clothing: Loose clothing is suitable for most of the year. Warm clothes are required in the winter months.

    Visas and health regulations:
    • Visas are granted on arrival.
    • No vaccinations required but African and some South American visitors need yellow fever certificates.

    Language: Cantonese but many people are fluent in English.

    Voltage: 220 volts, 50 Hz (cycles)

    Credit Cards: Most major credit cards are accepted in shops and restaurants