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Thai Airways Information

contact Information

THAI Airport Office
  • Terminal International 2nd Floor

    I Gusti Ngurah Rai International Airport.

    ( Office closed Staff WFH due to COVID-19 outbreak)

Lost & Found
  • GHA located at Arrival Domestic Terminal I gusti Ngurah Rai Airport

    ( International Terminal temporary closed due COVID-19 outbreak )

  • +62 361 9355010

Check-in Counter
  • International Terminal I Gusti Ngurah Rai International Airport 3rd Floor 

  • A1-A8 ( Temporary closed due COVID-19 outbreak)

  • Opening Time: 3 Hours before departure time

THAI Reservation & Ticket Office:


  • Departure International I Gusti Ngurah Rai Airport at Mezzanine

    3rd Floor (after Immigtarion passport control).

    note :Lounge temporary closed.

Basic Facts

  • Cities to which THAI flies: Jakarta, Denpasar

    Lightweight clothing is recommended. Some areas like the Dieng Plateau can be cold at night, requiring a sweater.

    Visas, and health regulations:
    • A 60-day visa on arrival is available for travelers from 52 nations. Fees are applicable for many countires. Passports must have at least six months validity remaining.
    • No vaccinations required but African and some South American visitors need yellow fever certificates.

    Language: Indonesian (Bahasa) and a good grasp of English.

    Voltage: 220 volts, 50 Hz (cycles)

    Credit Cards: Larger restaurants, hotels, and some shops accept major cards.