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Thai Airways Information

contact Information

THAI Airport Office

THAI Reservation & Ticket Office:

Check-in Counter
  • International Terminal 3, Row B Departure Floor TG434 (Daily)

  • • C/class check-in counter number B1
    • ROP Gold / Star Alliance Gold counter number B2
    • Internet check-in / Bag Drop counter number B3
    • Y/class check-in counter number B4 – B5
    • Group check-in counter number B6 TG436 (Daily)
    • C/class check-in counter number B26
    • ROP Gold / Star Alliance Gold counter number B25
    • Internet check-in / Bag Drop counter number B24
    • Y/class check-in counter number B22 – B23
    • Group check-in counter number B21

  • Opening Time: 3 hours before STD

  • Closing Time: 40 minutes before STD

THAI’s Lost & Found
  • Ground Floor – Arrival Hall Terminal D (2)

  • (62-21) 5506074

  • (62-21) 5506072


Plaza Premium Lounge

  • Departure Hall Terminal 3 (After Immigration)

  • Opening Hours: 24 hours

  • Facilities:
    • Food, Snack & Refreshment
    • TV, Magazine, Newspaper
    • Wi-Fi
    • Toilet/Shower

Basic Facts

  • Cities to which THAI flies: Jakarta, Denpasar

    Clothing: Lightweight clothing is recommended. Some areas like the Dieng Plateau can be cold at night, requiring a sweater.

    Visas, and health regulations:
    • A 60-day visa on arrival is available for travelers from 52 nations. Fees are applicable for many countires. Passports must have at least six months validity remaining.
    • No vaccinations required but African and some South American visitors need yellow fever certificates.

    Indonesian (Bahasa) and a good grasp of English.

    Voltage: 220 volts, 50 Hz (cycles)

    Credit Cards: Larger restaurants, hotels, and some shops accept major cards