Discover the comfort of exceptional lounge facilities in airport worldwide, savour the finest food, enjoy a wide variety of magazines and relax in a truly tranquil ambience.




Thai Airways Information

contact Information

THAI Airport Office
  • Terminal 3 Parking Building International Airport

    3rd Floor ,No.015, Soekarno-Hatta International Airport


  • +62-21-80822251

  • +62-21-80822252

THAI's Lost & Found
  • Arrival hall Lost and Found PT Gapura Angkasa(GHA) opposite conveyor belt 1

  • (Hotline) : +62-812-1051-140

Check-in Counter
  • Island B

  • row no B1-B7 

  • Kiosk Check In and Self baggage drop available.

  • Opening Time : 09.30 -11.30

THAI Reservation & Ticket Office:


Plaza Premium Saphire Lounge

  • near by Gate 5

    (service suspended)

Basic Facts

  • Cities to which THAI flies : Jakarta, Denpasar

    Clothing : Lightweight clothing is recommended. Some areas like the Dieng Plateau can be cold at night, requiring a sweater.

    Visas, and health regulations :
    • A 60-day visa on arrival is available for travelers from 52 nations. Fees are applicable for many countires. Passports must have at least six months validity remaining.
    • No vaccinations required but African and some South American visitors need yellow fever certificates.

    Language :
    Indonesian (Bahasa) and a good grasp of English.

    Voltage : 220 volts, 50 Hz (cycles)

    Credit Cards : Larger restaurants, hotels, and some shops accept major cards