Flexible Fare Rules - No Change Fees for New Bookings

11 March 2020

In light of the recent worldwide developments, we understand how important it is for our customers to have greater flexibility when travelling.

We want passengers to be able to book THAI with confidence and as a result, we have introduced a flexible fare rules policy for all bookings made on THAI between 28th January 2020 and 30th April 2020, for departures to any THAI or THAI Smile worldwide destination.

This flexible policy means that THAI will waive the applicable change fees for bookings made within this period should passengers wish to postpone their trip.

Passengers have the option to change their flight date for the period up yo 15th December 2020, subject to availability.

Some important information:

  • The waiver of change fees is valid for bookings issued worldwide made between 28th January and 30th April 2020
  • Travel can be rebooked between 11th March 2020 and 15th December 2020
  • Changes must be made before the original date of departure
  • A fare difference may apply subject to booking class availability on the rebooked itinerary
  • Rebooking may only be possible if the same fare type as indicated on ticket conditions is available. If the change to a higher fare type is needed, passengers may need to pay the fare difference
  • Applicable refund fees will apply as per the ticket conditions
  • This temporary rule does not replace the existing policies in place for bookings made prior to 28th January 2020


Please note that if you have booked through a travel agent, you will need to contact them directly for any changes.

If booked through our website, then our Reservations team can assist with changes. They can be reached at

Phone Reservations : Toll Free 1800 102 1225/ 080-46633500
Email: reservation.blr@thaiairways.co.in

Phone Reservations: 1800 102 1225 (toll free)
Fax: (91 44 ) 4206 3344
Email: reservations.maa@thaiairways.co.in

Phone Reservations: (91 11) 4149 7777
Fax: (91 11) 4149 7788
Email: reservations@thaiairways.co.in

Phone: ( 91 40) 2333 3030 / Reservations : 1800 102 1225(toll free)
Email: reservation.hyd@thaiairways.co.in

Phone Reservations : (91  33 ) 4088 7050/ 60 / 70
Email: tgkolkata@thaiccu.com (Reservation & Ticketing)

Phone: Reservations : 1800 102 1225(toll free)
Email: reservations.bom@thaiairways.co.in

Service Hours effective till 31March 2020

South India( HYD/MAA/BLR) : Mon-Fri 09.30-17.30 (BLR/MAA lunch break 1330-1400hours// HYD 1300-1330hours) Saturday/Sunday/Public holidays – Closed

North India ( DEL) : 0900-1700 MON-FRI (lunch break 1300-1330hours) Saturday/Sunday/Public holidays – Closed

East India ( CCU) : 0900-1730 MON-FRI (lunch break 1300-1400hours) Saturday/Sunday/Public holidays – Closed

West India ( BOM) : Mon-Fri 09.30-17.30 (lunch break 1300-1330hours) Saturday/Sunday/Public holidays – Closed

THAI has also released a number of promotional fares to allow you book with confidence. 

(2 - 11 Y)
(0 - 23 M)
(2 - 11 Y)
(0 - 23 M)
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Book a hotel room through our partners and enjoy your stay.

  • Link external to agoda website
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Rent a car through our partners with THAI and enjoy your travelling.

  • Link external to rental car website
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  • Link external to hertz website