Relax just travel when ready



Dear Valued Customer, 

THAI first of all sincerely apologizes to you as our valued customer regarding the business reorganization proceeding, which temporarily barred us from proceeding with your airfare refund in due course.

THAI affirms to facilitate our customers to the best of our ability and remain committed to extending the utmost attention and care to all customers who have pending ticket refund requests. THAI would therefore like to offer our customers with an alternative option to turn your refund requests or unused tickets to THAI Travel Voucher allowing you more flexibility for your future travels.

Eligible Tickets: Tickets purchased directly from Thai Airways website


THAI Travel Voucher offers the following flexibility and benefits:

(1) Same value as your refund value.
(2) Can be used as credit towards any future flights operated by THAI or THAI Smile, from purchase of air tickets to payment of taxes.
(3) Can be used on any THAI or THAI Smile routes.
(4) Can be used as credit towards other services of THAI, e.g. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.
(5) Valid until 31 December 2022.
(6) Transferable to any persons with proof of documents presented at time of new ticketing.
(7) Unused voucher value is applicable for refund within 6 months of expiration date.
(8) THAI reserves the rights to change terms and conditions without prior notice.

If you find the above THAI Travel Voucher benefits well serve your requirements, you can proceed to convert your refund requests or unused tickets to THAI Travel Voucher by contacting us at email

We look forward to servicing you in the very near future. Thank you for choosing THAI. 

Sincerely yours,


Thai Airways international Public Company Limited