29 July 2018
Thai Airways International Public Company Limited (THAI) provided clarification on the problem with the baggage handling system at London Heathrow Airport in Terminal 2 that caused passengers to be unable to travel with their bags.
Mrs. Usanee Sangsingkeo, THAI Acting President, said that there have been baggage sorter issues at London Heathrow Airport in Terminal 2 since 27-28 July 2018. As a result, passengers flying with all airlines operating flights from this terminal were unable to travel with their baggage, including those who flew on board flights TG911 and TG917. A large amount of passenger baggage remains at Heathrow Airport.
THAI continues to operate regular flights to and from Heathrow Airport, aiming for the least impact to passengers as possible. THAI has coordinated with Heathrow Airport to keep track of all passenger baggage. As soon as the Heathrow Airport baggage handling system is fully operational, the airlines concerned will cooperate with Heathrow Airport to sort all passenger baggage. THAI will then arrange for return of baggage to its passengers.
THAI apologizes for any inconvenience that may have been caused. For further information, passengers may inquire with THAI Baggage Handling Services at Tel. 02-134-5466 to 69.