General Information


Q: Why Royal Orchid Holidays?

A: We offer you great deals at competitive prices. We could design to help you plan an exotic vacation that lives up your experience. Royal Orchid Holidays offers a vast range of options to provide maximum flexibility of choice allowing you to create your own dream holidays. Through our vacation package, you gain access to private, unpublished rates on flights and hotel that are not available when book separately. You can also earn Royal Orchid Plus miles on your flight.

Q: What if I have a problem while I am on my vacation?

A: Please call ROH representative for assistance, the phone number is shown on your travel documents.


Make a booking


Q: Can ROH arrange a private tour for me?

A: We have various packages which are based on both private and join tour. Meanwhile, there might be the difference in conditions of some tours which will be indicated in tour information.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 


Q: Are the room rates included taxes and service charges?

A: Taxes and service charges are included in all ROH’s rates except some extra charge (if applicable) such as gala dinner, minibar, etc.


Q: How long in advance can I make reservation?

A: Each service may require different conditions of sales. Please check with your local ROH representatives in case that you wish to make a reservation close to the departure date.


Q: Is English-speaking guide included in the tour?

A: Yes, local guide is included in tour program. Please see tour information.


Q: Are the rates shown in the website/system per room or per person?
A: The rates shown on the website/system is average nightly rate, per room, for each room category displayed.


Q: Can I ask for extra bed in room?

A: Sure, you can. Please fill in number of guests and number of room once you hit search button. The system will organize the appropriate room type for you.


Q: How can I make a multi-destination booking online?
A: Due to the complexity of reservations that involve visits to more than one destination, these type of booking may not currently be made online. For assistance with multi destinations, please call one of our ROH representatives.


Q: Why has the room rate changed?

A: All the rates are changeable depending on the fluctuation of the exchange rate. However, the definite booking will reserve both room and displayed rates in the website/system.


Q: Can I make the special request on our reservation?

A: Of course, you can. Anyway, all the requests are subject to availability and cannot be guaranteed by ROH. Please kindly recheck with hotel upon your arrival.

Q: How do we know the response of special request?

A: All the special requests are on request basis only and subject to the availability. Please kindly recheck with hotel upon your arrival.



Amend a booking

Q: How can I make changes or updates to my vacation reservation (including room accommodations, add my ROP number to my flight segments, or seat assignment)?
A: You can change hotel, add your ROP number to your flight, change your seat assignment, and so on by calling ROH representative.


Q: Can I change the name on my reservation?

A: You may change the companion name but not for lead traveler. In case that lead traveler seriously need to be changed, You may cancel and submit the new booking or contact your local ROH Representative.


Q: How can I change number of travelers in the booking?

A: Please make a new booking at same hotel and using tie to button to modify. Anyway, you may used the “Ezy Modify” button to cancel and rebook.


Q: How can I change number of room in the booking?

A: Please make the additional booking or use the “Ezy Modify” button to create new component in the same booking.


Payment, cancellation, and refund


Q: How can we pay for my reservation?

A: In case of online reservation, you are required to fill in our credit card details on payment page and your reservation will be settled immediately. On the other hand, for booking via our ROH’s representative, credit card, cash, and cashier cheque are acceptable.


Q: Can I use Royal Orchid Travel Gift to purchase Royal Orchid Holidays’ Product? (Thai market only)
A: Of course, the gift voucher can be used toward any of the non-flight components of your trip such as hotel, car rentals, transfers, and/or activities. However, the voucher may not be used as the Thai Airways flight portion of your trip. Travel voucher are not currently accepted online, but may redeemed by calling us at Tel. 02-356-2888  


Q: Do I have to pay full amount to ROH or can I just pay to hotel?

A: Once your reservation has confirmed, please contact ROH within the time limit to pay full amount. All the booking cannot be paid directly to hotel.


Q: Can I request the receipt under my company name?
A: Yes, you can. Please kindly inform ROH staff upon making payment.

Q: How to cancel the booking? Are there any fees?

A: Please kindly contact ROH office to cancel your reservation. Please note that the cancellation fees may be applied according to the cancel date. Please recheck the policies while you make the booking or in your reservation.


Q: Do you have any extra charge if I pay by credit card?

A: No, the merchant fees shall not be applied to our customers.