16 August 2019
Cancellation is due to several factors. The demand on TG963/962 has not been the same as pervious years due to an increasing interest in other destinations in domestic Thailand as well as the market has given travellers more options in terms of flight routes, schedules and destinations. These reasons combined with the SEK being weak and THAIs operational cost being in USD has made Thai Airways International Public Company Limited come to the decision to cancel the direct flight to Phuket for this season.
THAI apologizes for this cancellation and we are very sorry for any inconvenience this might cause our passengers.
For passengers with bookings on TG963 (STO-HKT) and TG962 (HKT-BKK-STO) please read following:
-Passengers that booked directly with a Thai Airways office or at Thai Airways website – please contact us via email: firstname.lastname@example.org or call at +46 8 598 836 00.
-Passengers that booked via a travel agency – please contact your travel agency for more information and further handling.
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