Contact information and opening hours

03 February 2021

Our switchboard is still closed but you can reach us via email and on our social media accounts.

We kindly ask all passengers that booked their tickets through a travel agency to contact them directly for questions, rebooking and cancellations concerning their booking.
For passengers that booked directly with THAI, please email you local THAI-office. The emailadress for Sweden is We are currently on furlough and the response time might be delayed.
Our office in Stockholm cannot accept visitors right now and our switchboard is currently closed due to the coronavirus (COVID-19).

Are you currently in Asia? Please contact the local THAI office or send an email to You can also call our 24-hour office in Bangkok on +66(0) – 2356-1111