Terms and Conditions

Internet Sale

  • Flight simulation is held at the Thai Airways International Head Office, 89 Vibhavadi Rangsit Road, Bangkok, located in Building 5.
  • Booking for the simulator session shall be made over the website www.thaiairways.com/flightsimulator/ simulatorexperience at least 1 week prior to the appointed date.
  • The successful reservation is non-refundable.
  • Simulator session is valid for 1 month from the date of purchase and must be applied/ claimed/ redeemed within the specified period or else will be forfeited.
  • In case of postpone, the THAI Simulator Experience team must be informed over the phone at least 3 working days in advance. Rescheduling may be made 1 time within 1 month of original booking.
  • If customer does not show up at Thai airways International’s Head Office and has not changed the booking at least 3 working days prior to the simulator session, the reservation will be cancelled without refund.

Simulator Operations

  • Due to flight crew training, session times are subject to change at THAI’s discretion.
  • Attending the activity is subject to availability. THAI reserves the right to postpone the visit, in case flight training is so required.
  • The minimum age is 12 years. Visitor under 18 years old must be accompanied by an adult.
  • For the safety reasons, the maximum of 3 persons are allowed per simulator session.
  • Visitor must be in good health, and free from heart, back or neck problems, motion sickness, pregnancy or other health conditions.
  • Proper attire should be worn. High-heeled shoes are forbidden for ladies.
  • Visitor must strictly follow the instruction from instructor pilot the entire operation of a simulator.
  • THAI Simulator Experience reserves the rights to change terms and conditions without notification in advance.
  • For further inquiries or bookings, please contact THAI Simulator Experience team, Tel. +66 (0)2 545-1100 ext.2738 from the operating hours of 08.30 – 16.30, Monday to Friday, except on public holidays.