Request Flight Disruption Certificate

THAI Airways regrets any inconvenience which may cause to you due to flight delay/cancellation/diversion as a result of weather conditions/technical problems/any other operation reasons. If you require a document for insurance purpose, please fill in details below.

Please note that:
  • The certificate can be issued for THAI operating flight only, for code-share flight, please contact the operating carrier for assistance.
  • The flight arrived more than 15 minutes after the scheduled arrival time.
  • The request shall be made at least 3 days and not more than 6 months has passed since the scheduled date of travel.
  • The request is accepted only for our passengers and their authorized representatives, in accordance to data privacy compliance.
  • The acceptance will be granted only when receiving all required documents.