Mobile check-in
Download THAI Mobile Application
When you travel out of Bangkok to all destinations, you are allowed either to print boarding pass from home (Home Print Boarding Pass), receive Mobile Boarding Pass or Passbook Boarding Pass (iOS operating) only if you hold and enter proper travel document required to that destination during perform check-in.
Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.
Mobile boarding pass required condition
1. Domestic flights departing from Bangkok (BKK)/Chiangmai (CNX)/Phuket (HKT)
2. International flights departing from Bangkok (BKK), holding the proper travel document required to that destination during perform check-in.
3. Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.
4. Internet-enabled mobile phone.
5. E-ticket is not purchased using credit card via telephone/web sale.
6. Passenger must have active e-mail address.
7. No special assistance requested.
2. International flights departing from Bangkok (BKK), holding the proper travel document required to that destination during perform check-in.
3. Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.
4. Internet-enabled mobile phone.
5. E-ticket is not purchased using credit card via telephone/web sale.
6. Passenger must have active e-mail address.
7. No special assistance requested.
Check-in procedure
With The Mobile Check-in Service, use your internet-enabled mobile phone, simply download application from App store or Play Store. Just select Check-in and identify yourself by entering your last name, combined with either confirmed booking reference or electronic ticket number. Then continue, the systems will immediate process to check-in for you. Additionally, this Mobile check-in supports multiple passenger check-in including infants from the same and different booking reference, travelling on the same flight.
At the Airport
Passenger with No Checked Baggage
· Show Mobile Boarding Pass at and Passbook security checkpoint.
· For Royal Silk Class passenger, please show at the reception counter at Royal Silk Lounge - Domestic or International.
· Show at the boarding gate together with an identification card or passport.
· Show to cabin crew prior to entering the aircraft.
Passenger with Checked Baggage
· Please print a boarding pass and when arrive the airport, please scan QR Code to collect the original boarding pass and baggage tag at the Self Check-in Kiosk. After that, please do the self bag drop at row C (C1-C2), row D (D1-D4) and row E (E1-E19).
· Passengers who require special assistance; meet and assist, wheelchair, special meal request, special seat request please contact THAI check-in staff at the check-in counter row A (A10) or row H (H1). Passengers with excessive/oversized baggage, please contact THAI check-in staff at the check-in counter row D (D9 - D10).
· All travel documents are under passengers’ own responsibility, please study the requirement of each destination and ensure the accuracy of travel documents.
· Show Mobile Boarding Pass and Passbook with passport at security checkpoint.For Royal Silk Class passenger, please show at the reception counter at Royal Silk Lounge – Domestic or International.
· Show at the boarding gate together with an identification card or passport.
· Show to cabin crew prior to entering the aircraft.
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