19 March 2020
Mr. Nond Kalinta, Vice President, Sales, Thai Airways International Public Company Limited (THAI), said that as the Government has increased COVID-19 preventive measures by cancelling Songkran public holiday during 13-15 April 2020 that has been deferred to a later date, the Company has issued a ticket change fee waiver for passengers holding domestic air tickets for travel with THAI and code-share flights with THAI Smile that were issued before 19 March 2020 for travel during 1-30 April 2020. The Company has issued the ticket change fee waiver out of consideration to passenger impact and in order to reduce risks in travel, congestion, and chances of infection. Details are as follows:
1. Passengers may change their flights without a ticket change fee on the same route or reservation booking designator (RBD). Taxes and fare difference will apply if the chosen flight is overbooked.
2. Passengers may change their route without a ticket change fee; taxes and fare difference apply.
3. Passenger name change can be done only once with a 500 baht fee.
4. For group tour tickets, the deposit fee can be used later (within one year validity).
Passengers may make changes to airline tickets and/or the route before the flight date specified on the ticket, within the ticket validity date, or extend the departure date at any THAI Sales Office until 15 December 2020, whereby the ticket change fee will be waived; terms and conditions apply. For more information about flight schedules or flight cancellations, visit thaiairways.com,or contact the THAI Contact Center at Tel. 0-2356-1111, 24 hours a day.