Additional precautionary measures to prevent the spread of Covid-19

In order to increase passenger safety and confidence in service provision, the Company has implemented additional precautionary measures to prevent the spread of Covid-19 through touchpoints that are strictly adhered to throughout inflight service on flights to high risk destinations, effective as of 2 March 2020 onwards until the situation improves. These additional measures are:

- No pillow and blanket service onboard flights

- No hot and cold towel service in Royal First Class and Royal Silk Class, replace by a disposable cold towel for single use only

Since the epidemic began, the Company continues to place importance on Covid-19 infection prevention through aircraft fumigation in the passenger cabin, cockpit, and deep cleaning of the aircraft upon return from high risk destinations.