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Mileage Accumulation Rules
- Miles can be earned on all scheduled THAI, Star Alliance flights except on code share flights with aircraft not operated by THAI or a Star Alliance airline. On airlines which have a joint agreement with THAI, mileage may be accrued on certain flights only.
- It is the responsibility of each member to state or enter their membership number at the point of reservation, and present their membership card at check-in to help ensure automatic mileage tracking. THAI reserves the right to deny mileage claims when membership information has not been included or presented as required.
- Members receive mileage credit based on distance between origin and destination, as determined by THAI and/or Star Alliance airlines. When travel is via connecting flights that requires a change of flight number, mileage credit is for each segment. Connecting flights without a change of flight number, including an aircraft change, will receive mileage credit for travel from origin to the final destination.
- Mileage accumulated on THAI and Star Alliance airlines is determined by the fare paid and the class of service flown. Actual miles flown are earned in: Economy Class - 100%, Premium Economy Class - 110%, Business Class - 125%, First Class - 150%. On international THAI flights on discounted Economy Class fares in G booking class earns 50% miles, and V,W, booking classes earns 25% of actual miles flown. L class is not eligible for mileage accrual. For THAI domestic flights of less than 500 miles in distance a minimum of 500 miles are earned in all paid booking classes. On Star Alliance airlines, discounted fares with designated booking class codes, or designated routes, may be eligible for reduced mileage accrual or may not earn miles. On all upgraded travel, mileage is earned based on the original paid fare. Current information on mileage accrual is available at thaiairways.com/rop at 'Earn Miles' and THAI reserves the right to change, reduce or alter mileage accrual on THAI, or Star Alliance airlines without prior notice.
- Mileage is accrued only by the member who travels, regardless of who pays for the ticket. Mileage will not be accrued on unused, forfeited, refunded, Award, free, no value, agency/industry, denied boarding, barter, infant fares, unpublished fares and on all non-revenue tickets.
- Mileage is accumulated solely by the enrolled member and cannot be combined with or transferred to the accounts of other members, or combined with or transferred to other Star Alliance or partner loyalty program accounts. Miles cannot be willed as part of an estate or transferred from a deceased member’s account. THAI reserves the right to cancel membership, void all mileage credit and cancel previously issued Awards or tickets under any account which is used by more than one person or used fraudulently, with or without prior notice.
- All travel documentation, including boarding passes, electronic ticket payment and other payment receipts should be retained until mileage has been credited to accounts.
- For mileage that is not automatically credited to members accounts, documentation is required: electronic ticket payment receipts and original boarding passes for eligible flights, payment receipts and/or rental contracts with Travel Partners. When possible, claims can be submitted on-line with THAI or with Travel Partners that offer an on-line claim service within 180 days of the activity date. Mileage claims can also be submitted to the Members Service Centre or to any THAI ticketing office world-wide within 180 days after the activity date. Successful delivery of all documentation is the sole responsibility of the member.
- If travel is re-routed or members are transferred to another carrier due to operational reasons on the day of scheduled travel, a claim with required supporting document can be submitted for consideration.
- Mileage will not be earned for flight cancellations due to conditions that THAI cannot control, and THAI is the final authority for all mileage accrual and credit in the Royal Orchid Plus Program.