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Procedures for Award Travel Changes due to Flight Cancellation and Impact of COVID-19

The global spread of COVID-19 is closing national borders as countries around the world fight to contain the spread of this coronavirus. With plunging passenger demand and border closures many airlines are temporarily suspending operations.
In compliance with current border protection policies by the Royal THAI government, THAI and THAI Smile suspended all flights during 25 March – 31 May 2020. However, currently all domestic flights in Thailand are operating as normal by THAI Smile.

Travel dates since 24 January 2020:Irregularity flights:

If your current award flights have been cancelled by THAI or THAI Smile (only ticket no. 217...), you can process ticket cancellation either through the online channel on THAI website or by contacting THAI reservation staff.
The extension of ticket validity date refers to announcement on THAI website, click here for more information.

-    The online channel is available for THAI and THAI Smile operated flights only. For flights operated by Star Alliance airlines, please contact THAI reservation staff.
-    Only tickets start with the number 217 are accepted.
-    Reservation changes and ticket cancellation must be done before the original travel dates and within ticket validity without fee.



 Contact THAI reservation staff

Online channel

Reservation changes and

ticket validity extension


Travel date and ticket validity can be postponed.








                Click Here


One time rerouting, using the same miles, in the same zone and service class only.

Ticket cancellation and mileage re-credit

• Totally unused ticket
Miles will be returned to Royal Orchid Plus accounts. Tax and surcharge can be returned as the form of a Travel Voucher.

• Partially used ticket
Partial miles will be returned to Royal Orchid Plus accounts. Tax and surcharge will be returned partially as the form of a Travel Voucher.


* Mileage re-credit process may take up to 90 days due to high-volume demand. We sincerely apologize for any inconvenience caused.

Normal operating flights:

If you cancel or change flights which operated or still operate normally on schdule, the below service fees will apply on total unused and valid tickets only.



Domestic Flights

International Flights

Reservation change fee

THB 500 / USD $16
per ticket per traveler


Mileage re-credit fee

THB 1,800 / USD $60 (normal rate) per ticket per traveler

Reduced fees are applied.

      • 2,000 THB / 65$ USD / 5,500 miles per ticket/traveler for regional routes

      • 3,000 THB / 100$ USD / 8,000 miles per ticket/ traveler for intercontinental routes


- Travel date and ticket validity can be postponed referring to announcement on THAI website, more information click here.
- One time rerouting, using the same miles, in the same zone and service class only.

Expiring miles extension

Members who have expired miles in any quarter of 2021 and 2022, these miles will be extended for award redemption until 31 December 2023.

Validity extension for Platinum and Gold Awards 2020 and Complimentary Upgrades

*For Platinum and Gold members, who attained status by meeting normal criteria from flying or Fast Tracking from the credit card partners and have not yet used the Awards 2020, the rights to request the Awards 2020 is extended to 31 December 2021.

For the expired unused Complimentary Upgrades within the year 2021, they can be specially requested within validity of the current membership tier status. 

For Award ticket extensions or re-credit, members can contact the THAI Contact Centre in Bangkok at 02 356 1111, THAI offices in Thailand and worldwide or email to Please note that with current high volumes of calls waiting time can be longer than usual. 

Remark: This announcement is updated as of 24 May 2021. THAI reserves the right to change published procedures without prior notice.