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Procedures for Award Travel Changes due to Flight Cancellation and Impact of COVID-19

The global spread of COVID-19 is closing national borders as countries around the world fight to contain the spread of this coronavirus. With plunging passenger demand and border closures many airlines are temporarily suspending operations.
In compliance with current border protection policies by the Royal THAI government, THAI and THAI Smile suspended all flights during 25 March – 31 May 2020. However, currently all domestic flights in Thailand are operating as normal by THAI Smile.

Travel dates since 24 January 2020:Irregularity flights:

If your current award flights have been cancelled by THAI or THAI Smile (only ticket no. 217...), you can process ticket cancellation either through the online channel on THAI website or by contacting THAI reservation staff.
The extension of ticket validity date refers to announcement on THAI website, click here for more information.

-    The online channel is available for THAI and THAI Smile operated flights only. For flights operated by Star Alliance airlines, please contact THAI reservation staff.
-    Only tickets start with the number 217 are accepted.
-    Reservation changes and ticket cancellation must be done before the original travel dates and within ticket validity without fee.


 Contact THAI reservation staff

Online channel

Reservation changes and

ticket validity extension


Travel date and ticket validity can be postponed.








                Click Here


One time rerouting, using the same miles, in the same zone and service class only.

Ticket cancellation and mileage re-credit

• Totally unused ticket
Miles will be returned to Royal Orchid Plus accounts. Tax and surcharge can be returned as the form of a Travel Voucher.

• Partially used ticket
Partial miles will be returned to Royal Orchid Plus accounts. Tax and surcharge will be returned partially as the form of a Travel Voucher.


* Mileage re-credit process may take up to 90 days due to high-volume demand. We sincerely apologize for any inconvenience caused.

Normal operating flights:

If you cancel or change flights which operated or still operate normally on schdule, the below service fees will apply on total unused and valid tickets only.



Domestic Flights

International Flights

Reservation change fee

THB 500 / USD $16
per ticket per traveler


Mileage re-credit fee

THB 1,800 / USD $60 (normal rate) per ticket per traveler

Reduced fees are applied.

      • 2,000 THB / 65$ USD / 5,500 miles per ticket/traveler for regional routes

      • 3,000 THB / 100$ USD / 8,000 miles per ticket/ traveler for intercontinental routes


- Travel date and ticket validity can be postponed referring to announcement on THAI website, more information click here.
- One time rerouting, using the same miles, in the same zone and service class only.

Expiring miles extension

Members who have expired miles in the year 2020, 31 March 2021, and 30 June 2021, these miles are extended until 31 December 2021.

Validity extension for Platinum and Gold Awards 2020 and Complimentary Upgrades

For Platinum and Gold members who have not used the Complimentary Upgrades and Awards 2020 before expiry date of card status, currently these rights can be requested until 31 December 2020.

*Platinum and Gold members who attained status by meeting normal criteria from flying or Fast Tracking from the credit card partners and have not yet requested the Awards 2020, or have the Complimentary Upgrades expired in the year 2020, the right to request these rewards can be extended until 30 June 2021.

For Award ticket extensions or re-credit, members can contact the THAI Contact Centre in Bangkok at 02 356 1111, THAI offices in Thailand and worldwide or email to Please note that with current high volumes of calls waiting time can be longer than usual. 

Remark: This announcement is published as of 16 December 2020. THAI reserves the right to change published procedures without prior notice.