Royal Orchid Plus gives you Awards both in the air and on the ground.
Air and Upgrade Awards with THAI and Star Alliance airlines, Hotel Awards, Excess Baggage Awards with THAI and a range of other redemption options with Promotional Awards.
Royal Orchid Plus Awards can be redeemed by members, and for any of their Award Nominees.Each member’s personal Award Nominee List can contain up to five names, and additions or changes can be completed instantly online.
If your account does not contain sufficient miles for your preferred Award, up to a maximum of 30,000 miles can be purchased to top up your account.
Selected Awards, including Air Awards on THAI, Magazine Redemption and Hotel Awards can be redeemed instantly online, and you can update your Nominee List, at Manage Your Account.
For other Awards, simply contact THAI reservations world-wide and enjoy the rewards of your Royal Orchid Plus membership.
Air Award Ticketing Conditions
• Award travel, both international and domestic, must be completed within 1 year of the ticket issue date.
• If an Award is booked with a THAI office is not issued within the allotted ticketing time limit, bookings are automatically cancelled. Miles, less any expired miles, will then be re-credited to the relevant account.
• Prior to ticket issue: flight dates, routing (provided Award travel remains in the same zone), the ticket holder name, member or Nominee, can be changed.
• All other changes require mileage to be re-credited and a new Award requested. Allow 3 working days for mileage to be re-credited.
• Once an award ticket is cancelled, miles may be re-credited within its validity subject to conditions, less any expired miles. Award tickets redeemed by miles have no monetary value. They cannot be exchanged to cash or credit back against your credit card account under any circumstance.
• After ticketing, travel dates or flight numbers can be changed with fee.
• After ticketing no other changes are permitted, but mileage can be re-credited, less expired miles (if any), subject to a service fee, and a new Award requested. Totally unused and valid Award tickets can be re-credited, subject to a fee. Details of service fees, click here.
• For an Award re-credit, any expired miles contained in the Award will not be re-credited.
• Once travel has commenced no routing changes or mileage re-credits are permitted.
• Award tickets must be issued to members, or to others who present written authorization for ticket pick-up.
Air Award Travel Conditions
• THAI only may issue Air Award tickets.
• No stopovers or connecting flights are permitted for Award travel within Thailand.
• One open jaw at origin is permitted within the same country and same zone or one open jaw at point of turnaround is permitted within the same zone and direction.
• Backtracking is permitted on international Award travel. Stopovers when backtracking are permitted only on intercontinental travel, for example Kuala Lumpur-Bangkok-Sydney. One stopover is permitted in each direction, subject to a fee.
• An onward connecting flight within 24 hours is not considered a stopover. Details of service fees, click here.
• All taxes and surcharges associated with Award travel are the responsibility of the member or ticket holder and may be collected at ticket issue or during the Award journey.
THAI and Star Alliance Air Awards Travel Conditions
Star Alliance Round the World Travel Conditions
Conditions for redeeming awards at THAI Shop
1. Redemption must be requested by the account owner only. Members must present evidence to redeem rewards with identification card or passport.
2. In the event that the member is unable to redeem the prize in person. Members can authorize others to act on their behalf. The following documents are required.
- Copy of the member's identification card or passport, must be certified true copy by member.
- Copy of the authorized representative's identification card or passport, must be certified true copy by authorized person.
- Letter of Authorization with signature of member.
3. In the event that the member under 15 years of age is unable to present in person, the following documents are required.
3.1 Authorize Parent or Guardian.
- Copy of Census Registration / Birth Certificate or document issued by the government confirming proof of the relationship, must be certified true copy by the parent or the legal guardian.
- Copy of parent or a legal guardian's identification card or passport, along with the original.
3.2 In case the parent or the legal guardian gives permission to a representative to act on their behalf.
- A minor cannot give permission without the parent or guardian's consent, therefore signature of the minor's parent or guardian is required on documents instead.
- Copy of Census Registration / Birth Certificate or document issued by the government confirming proof of the relationship, must be certified true copy by the parent or the legal guardian.
- Copy of the parent or legal guardian's identification card or passport.
- Copy of the authorized representative's identification card or passport, along with the original.
- Letter of Authorization with signature of the parent or the legal guardian.
Remark:
- Mileage re-credit is not permitted and cannot be exchanged for cash, other awards or any other form of payment.
- No delivery service.
- Thai Airways reserve the right to change or cancel awards without prior notice.