News & Announcements

Ticketing procedure handling to/from Brussels

Thai Airways International Public Company Limited (THAI) issued a travel waiver to allow customers to rebook or cancel travel on the route Bangkok-Brussels following the explosion at Brussels Zaventem Airport in Belgium.
Mr. Wiwat Piyawiroj, Acting Vice President, Sales Department, Thai Airways International Public Company Limited, said that THAI has implemented a travel waiver for tickets issued in Thailand prior to 22 March 2016 for travel during the period 22 March – 15 April 2016.  Customers may change flights or the date of travel one time and must commence travel within the ticket validity date.  In addition, customers may change their flight routing to any destination operated by THAI within Europe without any additional charges but are required to pay any difference on the ticket price.  Customers may also opt for a full refund without any charges before 30 April 2016.  For customers who may not be able to obtain a refund, conditions apply based on the ticket agreement.  Customers may obtain further information and check the flight schedule on or by calling the THAI Contact Center at Tel. 0-2356-1111 (24 hours a day).
Brussels Zaventem Airport has been closed since yesterday (22 March 2016), therefore no flights can depart from Belgium, including flight TG935 on the route Brussels-Bangkok which normally would depart from Brussels at 13:10 hours (local time) and arrive in Bangkok at Suvarnabhumi Airport at 06:10 hours (the following day), which the flight departure will be postponed until Brussels Zaventem Airport reopens.  Further updates will be provided.
THAI operates four flights per week to Brussels every Tuesday, Thursday, Saturday, and Sunday, utilizing Boeing 777-300ER aircraft.  Flight TG934 departs from Suvarnabhumi Airport at 00:30 hours and arrives at Brussels Zaventem Airport at 07:00 hours (local time, same day arrival).  Flight TG935 departs from Brussels Zaventem Airport at 13:10 hours (local time) and arrives at Suvarnabhumi Airport at 06:10 hours (the following day).

24 March 2016


Dear all concerned,

Brussels Airport Explosion on Tuesday 22MAR16 will have a profound impact on the number of air travel

for a sector in and out of Belgium.

Please be advised/notified on the ticket handling procedures for TG online passenger

holding TG document (217) as follow;

For TG document issued worldwide except Thailand before 22MAR16  with travel period during 22MAR16 - 15APR16

1. Reservation Change for sector from/to Brussels

1.1    Authorize to change date of travel within ticket validity without fee and

surcharges for any TG online passenger for sector to/from Brussels.

      Notation on the Remark field on the PNR: "Involuntary change due to Brussels Airport Explosion"

 2.  Rerouting/Reissuing :

            2.1  Authorize to reroute/reissue ticket within its validity without fee and

                   surcharges. The routing may be changed to a destination within Europe

                   which flight operated by TG only.

            2.2  Recalculation shall be corresponding to the original fares and TFCs paid.

                   2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges)

                            differences and/or other expenses occurred are on passenger’s account.

                   2.2.2 When the new itinerary results in a lower fare, no credit of the

                            residual amount will be made.

3. Refund

            3.1 For  refundable ticket, the refund fee will be waived. Submit or contact by 30APR16.

            3.2 For non-refundable ticket, the conditions remain unchanged.

      Notation on the Remark field on the PNR: "Involuntary change due to Brussels Airport Explosion"

Please comply and disseminate to concerned functions under your supervision.

22 March 2016