Customers booked to travel with Thai Airways International, either via a travel agent or online via, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.

In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification as necessary.

Fees may apply for changes or corrections to ticketed bookings or for some specialist services.  Please call us on 1300 651 960 for information.



Enjoy the convenience and ease of internet check-in for THAI operated flights. Check-in can be made from 24-1 hour prior to scheduled flight departure at all THAI check-in online stations.

The Surname is the passenger family name as written in the booking confirmation e-mail or printed on the paper ticket.
The record locator is a six letters and figures code you can find in the booking confirmation e-mail or printed on the paper ticket. Example: 3OTCHJ.
The Electronic Ticket number is a thirteen figures code you can find in the booking confirmation e-mail or printed on the paper ticket. Example: 6077025311697.
The Frequent Flyer Number is an alphanumeric code that you can find on your Frequent Flyer Card.


• iCheck-in cannot be used with upgraded travel using Royal Orchid Plus miles.
• THAI reserves the right to deny boarding if passenger’s travel document are not complete.
• iCheck-in is not available for THAI SMILE flights (WE) including the TG flights operating by THAI SMILE

Counter Check-inMobile Check-inFAQ

Please enter the reservation code and the name standing on the booking to view and/or manage the booking details such as select/change seat, special meal, specify Royal Orchid Plus number, contact information.











  • Experience the World's Best Economy Class
  • Getaway Sale is on Now!

    Getaway Sale on NowThailand Asia Europe
    Book by 24 Sep '18

    Book Now
  • Important Information

    Privacy Notice UpdateROP Members and eNews subscribers
    Please update your preferences

    Read More
  • Register for eNEWS

    News, Special Deals & PromotionsDelivered direct to your inbox

    Register Now


Experience THAI's Samrab menu

THAI's inflight menu for premium customers introduces Thai Samrab, a combination of exquisite flavours...

Destination : Vienna, Austria

Introducing THAI's newest destination, Vienna! Explore the city that claims the title as Europe's centre of music, opera, architecture, Christmas markets and the gateway to Austria's wineries, mountains and lots more...

See the Best of Bangkok

Discover why Bangkok is one of the world's most loved cities... It's a city that never sleeps and has something for everyone!

View AllLifestyle Zone