Customers booked to travel with Thai Airways International, either via a travel agent or online via thaiairways.com, are not charged any additional fees to request services such as special meals, wheelchairs or for seat allocation.

In some cases, some travel agents may impose fees for these requests and we recommend customers should check with the booking/ticketing agent for details of any fees charged and ask for clarification as necessary.

Fees may apply for changes or corrections to ticketed bookings or for some specialist services.  Please call us on 1300 651 960 for information.

 

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Your privacy and information are important to us

Data regulations are changing so we have updated our Privacy Notice to reflect the changes and to strengthen your privacy rights. This is part of our ongoing commitment to be transparent about how we use, store and protect your data. We have included changes to address the new standards introduced by the European data protection law, known as the General Data Protection Regulation (GDPR), as well as  the upcoming Thailand Privacy Law.

For Royal Orchid Plus Members, from 21 May 2018, the consent you have provided previously to receive communications from THAI Bangkok, Royal Orchid Plus Bangkok and other third parties will be reset.  In order to allow us to communicate with you, whilst respecting your data privacy, we would like to request that you update your Royal Orchid Plus profile at thaiairways.com here by accessing your account using your membership number and PIN.

 

Please note that members who are under 16 years of age will now require parental/guardian consent in order to comply with GDPR. This form can be conveniently completed online.

For those who have opted-in to received our monthly THAI Australia e-News with updates on local fare promotions and news and wish to continue hearing from us, we suggest that you update your preferences to ensure that we can keep you informed of news and offers that are relevant to you.

 

Update your preferences for the THAI Australia database here if you are already receiving e-newsletters.

 

If you have not yet subscribed and would like to hear from us on a monthly basis, please subscribe here.


For more information on how we collect, process and use your personal data, please review our updated Privacy Notice here.

 

If you have any queries about this information, please do not hesitate to contact us on 1300 651 960 or email us.

 

Thank you for choosing to be a part of the Thai Airways International community.