2 March 2020
Thai Airways International - Ticketing Procedures for an Outbreak in Wuhan
Updated : 2 March 2020
As the coronavirus outbreak in Wuhan, Central of China, continues to evolve and potentially spreads out of the city, our TG international flights, TG 4-digits operated by WE (Thai Smile Airways) and Codeshare TG 4-digits operated by ZH (Shenzhen Airlines) in/out the People’s Republic of China (PRC): Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou / Shenzhen may be affected. Please be advised / notified the ticket handling procedures for TG online passenger holding TG documents (217- ) as follows:
- For TG documents (217- ) issued worldwide before 28JAN2020 (as per CAAC announcement) for travel with TG 3 digits and TG 4 digits operated by WE sectors to/from Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou and travel with TG 4-digits operated by ZH sectors to/from Shenzhen.
- For TG documents (217- ) issued before 28JAN2020 for travel with TG 3 digits and TG 4 digits operated by WE sectors between Bangkok and Domestic points within Thailand (Ticket issued in conjunction with international ticket to/from China Mainland).
- For Travel during 24JAN2020 - 30APR2020.
- Cancellation of the original flights before the date of departure.
1. Reservation Change:
• Authorize to change date of travel (same routing) within ticket validity or extend ticket validity until 15DEC2020 only without fee and surcharges.
• Request of the change must be made on/before 15DEC2020.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to COVID-19”
2. Rerouting/Reissued:
• Authorize to Reroute/Reissue ticket within its validity or extend ticket validity until 15DEC2020 only without fee and surcharges.
• The reissued / reroute request must be made on/before 15DEC2020.
• Recalculation shall be corresponding to the original fares and TFCs paid.
- Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
- Any residual balance of fares and TFCs, if refundable, shall be issued in connection with MCO/MPD/EMD.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to COVID-19”
3. Refund (Cancellation of the original flights before the date of departure).
3.1 International Ticket for travel during 24JAN-29FEB2020
• As per CAAC Announcement, Totally unused of International ticket both refundable and nonrefundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 31MAR2020.
3.2 Domestic Ticket issued in conjunction with international ticket for travel during 24JAN-29FEB2020
• Totally unused both refundable and non- refundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 31MAR2020 and present proof of international ticket.
3.3 For travel during 01MAR2020 - 30APR2020
Flight reservation should be cancelled before departure in order to avoid no-show penalty. Any penalty/charges on the cancellation and/or refund transaction as stated on attached fare rule/conditions are applied. Waiver of the penalty/charges is not permitted.
For assistance, please contact your ticket issuing agent or Thai Airways 6 reservation offices via email (according to your ticket origin city):
Beijing: reservation.bjs@thaiairways.com.cn; Shanghai: reservation.sha@thaiairways.com.cn; Guangzhou: reservation.can@thaiairways.com.cn; Kunming: reservation.kmg@thaiairways.com.cn; Chengdu reservation.ctu@thaiairways.com.cn; Xiamen : reservation.xmn@thaiairways.com.cn, or contact Thai Airways Contact Center in Bangkok, Tel: (662)3561111.
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Thai Airways International - Ticketing Procedures for an Outbreak in Wuhan
Updated : 24 February 2020
As the coronavirus outbreak in Wuhan, Central of China, continues to evolve and potentially spreads out of the city, our TG international flights, TG 4-digits operated by WE (Thai Smile Airways) and Codeshare TG 4-digits operated by ZH (Shenzhen Airlines) in/out the People’s Republic of China (PRC): Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou / Shenzhen may be affected. Please be advised / notified the ticket handling procedures for TG online passenger holding TG documents (217- ) as follows:
- For TG documents (217- ) issued worldwide before 28JAN2020 (as per CAAC announcement) for travel with TG 3 digits and TG 4 digits operated by WE sectors to/from Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou and travel with TG 4-digits operated by ZH sectors to/from Shenzhen.
- For TG documents (217- ) issued before 28JAN2020 for travel with TG 3 digits and TG 4 digits operated by WE sectors between Bangkok and Domestic points within Thailand (Ticket issued in conjunction with international ticket to/from China Mainland).
- For Travel during 24JAN2020 - 30APR2020.
- Cancellation of the original flights before the date of departure.
1. Reservation Change:
• Authorize to change date of travel (same routing) within ticket validity or extend ticket validity until 30SEP2020 only without fee and surcharges.
• Request of the change must be made on/before 30SEP2020.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to COVID-19”
2. Rerouting/Reissued:
• Authorize to Reroute/Reissue ticket within its validity or extend ticket validity until 30SEP2020 only without fee and surcharges.
• The reissued / reroute request must be made on/before 30SEP2020.
• Recalculation shall be corresponding to the original fares and TFCs paid.
- Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
- Any residual balance of fares and TFCs, if refundable, shall be issued in connection with MCO/MPD/EMD.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to COVID-19”
3. Refund (Cancellation of the original flights before the date of departure).
3.1 International Ticket for travel during 24JAN-29FEB2020
• As per CAAC Announcement, Totally unused of International ticket both refundable and nonrefundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 29FEB2020.
3.2 Domestic Ticket issued in conjunction with international ticket for travel during 24JAN-29FEB2020
• Totally unused both refundable and non- refundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 29FEB2020 and present proof of international ticket.
3.3 For travel during 01MAR2020 - 30APR2020
Flight reservation should be cancelled before departure in order to avoid no-show penalty. Any penalty/charges on the cancellation and/or refund transaction as stated on attached fare rule/conditions are applied. Waiver of the penalty/charges is not permitted.
For assistance, please contact your ticket issuing agent or Thai Airways 6 reservation offices via email (according to your ticket origin city):
Beijing: reservation.bjs@thaiairways.com.cn; Shanghai: reservation.sha@thaiairways.com.cn; Guangzhou: reservation.can@thaiairways.com.cn; Kunming: reservation.kmg@thaiairways.com.cn; Chengdu reservation.ctu@thaiairways.com.cn; Xiamen : reservation.xmn@thaiairways.com.cn, or contact Thai Airways Contact Center in Bangkok, Tel: (662)3561111.
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Thai Airways International - Ticketing Procedures for an Outbreak in Wuhan
Updated : 21 February 2020
As the coronavirus outbreak in Wuhan, Central of China, continues to evolve and potentially spreads out of the city, our TG international flights, TG 4-digits operated by WE (Thai Smile Airways) and Codeshare TG 4-digits operated by ZH (Shenzhen Airlines) in/out the People’s Republic of China (PRC): Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou / Shenzhen may be affected. Please be advised / notified the ticket handling procedures for TG online passenger holding TG documents (217- ) as follows:
- For TG documents (217- ) issued worldwide before 28JAN2020 (as per CAAC announcement) for travel with TG 3 digits and TG 4 digits operated by WE sectors to/from Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou and travel with TG 4-digits operated by ZH sectors to/from Shenzhen.
- For TG documents (217- ) issued before 28JAN2020 for travel with TG 3 digits and TG 4 digits operated by WE sectors between Bangkok and Domestic points within Thailand (Ticket issued in conjunction with international ticket to/from China Mainland).
- For Travel during 24JAN2020 - 31MAR2020.
- Cancellation of the original flights before the date of departure.
1. Reservation Change:
• Authorize to change date of travel (same routing) within ticket validity or extend ticket validity until 30JUN2020 only without fee and surcharges.
• Request of the change must be made on/before 30JUN2020.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to COVID-19”
2. Rerouting/Reissued:
• Authorize to Reroute/Reissue ticket within its validity or extend ticket validity until 30JUN2020 only without fee and surcharges.
• The reissued / reroute request must be made on/before 30JUN2020.
• Recalculation shall be corresponding to the original fares and TFCs paid.
- Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
- Any residual balance of fares and TFCs, if refundable, shall be issued in connection with MCO/MPD/EMD.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to COVID-19”
3. Refund (Cancellation of the original flights before the date of departure).
3.1 International Ticket for travel during 24JAN-29FEB2020
• As per CAAC Announcement, Totally unused of International ticket both refundable and nonrefundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 29FEB2020.
3.2 Domestic Ticket issued in conjunction with international ticket for travel during 24JAN-29FEB2020
• Totally unused both refundable and non- refundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 29FEB2020 and present proof of international ticket.
3.3 For travel during 01MAR2020 - 31MAR2020
Flight reservation should be cancelled before departure in order to avoid no-show penalty. Any penalty/charges on the cancellation and/or refund transaction as stated on attached fare rule/conditions are applied. Waiver of the penalty/charges is not permitted.
For assistance, please contact your ticket issuing agent or Thai Airways 6 reservation offices via email (according to your ticket origin city):
Beijing: reservation.bjs@thaiairways.com.cn; Shanghai: reservation.sha@thaiairways.com.cn; Guangzhou: reservation.can@thaiairways.com.cn; Kunming: reservation.kmg@thaiairways.com.cn; Chengdu reservation.ctu@thaiairways.com.cn; Xiamen : reservation.xmn@thaiairways.com.cn, or contact Thai Airways Contact Center in Bangkok, Tel: (662)3561111.
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Thai Airways International - Ticketing Procedures for an Outbreak in Wuhan
Updated : 13 February 2020
As the coronavirus outbreak in Wuhan, Central of China, continues to evolve and potentially spreads out of the city, our TG international flights, TG 4-digits operated by WE (Thai Smile Airways) and Codeshare TG 4-digits operated by ZH (Shenzhen Airlines) in/out the People’s Republic of China (PRC): Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou / Shenzhen may be affected. Please be advised / notified the ticket handling procedures for TG online passenger holding TG documents (217- ) as follows:
- For TG documents (217- ) issued worldwide before 28JAN2020 (as per CAAC announcement) for travel with TG 3 digits and TG 4 digits operated by WE sectors to/from Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou and travel with TG 4-digits operated by ZH sectors to/from Shenzhen.
- For TG documents (217- ) issued before 28JAN2020 for travel with TG 3 digits and TG 4 digits operated by WE sectors between Bangkok and Domestic points within Thailand (Ticket issued in conjunction with international ticket to/from China Mainland).
- For Travel during 24JAN2020 - 31MAR2020.
- Cancellation of the original flights before the date of departure.
1. Reservation Change:
• Authorize to change date of travel (same routing) within ticket validity or extend ticket validity until 31MAR2020 only without fee and surcharges.
• Request of the change must be made on/before 31MAR2020.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to COVID-19”
2. Rerouting/Reissued:
• Authorize to Reroute/Reissue ticket within its validity or extend ticket validity until 31MAR2020 only without fee and surcharges.
• The reissued / reroute request must be made on/before 31MAR2020.
• Recalculation shall be corresponding to the original fares and TFCs paid.
- Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
- Any residual balance of fares and TFCs, if refundable, shall be issued in connection with MCO/MPD/EMD.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to COVID-19”
3. Refund (Cancellation of the original flights before the date of departure).
3.1 International Ticket for travel during 24JAN-29FEB2020
• As per CAAC Announcement, Totally unused of International ticket both refundable and nonrefundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 29FEB2020.
3.2 Domestic Ticket issued in conjunction with international ticket for travel during 24JAN-29FEB2020
• Totally unused both refundable and non- refundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 29FEB2020 and present proof of international ticket.
3.3 For travel during 01MAR2020 - 31MAR2020
Flight reservation should be cancelled before departure in order to avoid no-show penalty. Any penalty/charges on the cancellation and/or refund transaction as stated on attached fare rule/conditions are applied. Waiver of the penalty/charges is not permitted.
For assistance, please contact your ticket issuing agent or Thai Airways 6 reservation offices via email (according to your ticket origin city):
Beijing: reservation.bjs@thaiairways.com.cn; Shanghai: reservation.sha@thaiairways.com.cn; Guangzhou: reservation.can@thaiairways.com.cn; Kunming: reservation.kmg@thaiairways.com.cn; Chengdu reservation.ctu@thaiairways.com.cn; Xiamen : reservation.xmn@thaiairways.com.cn, or contact Thai Airways Contact Center in Bangkok, Tel: (662)3561111.
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Thai Airways International - Ticketing Procedures for an Outbreak in Wuhan
Updated : 29 January 2020
As the coronavirus outbreak in Wuhan, Central of China, continues to evolve and potentially spreads out of the city, our TG international flights, TG 4-digits operated by WE (Thai Smile Airways) and Codeshare TG 4-digits operated by ZH (Shenzhen Airlines) in/out the People’s Republic of China (PRC): Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou / Shenzhen may be affected. Please be advised / notified the ticket handling procedures for TG online passenger holding TG documents (217- ) as follows:
- For TG documents (217- ) issued worldwide before 28JAN2020 (as per CAAC announcement) for travel with TG 3 digits and TG 4 digits operated by WE sectors to/from Beijing/ Shanghai / Guangzhou / Kunming / Xiamen / Chengdu / Chongqing / Changsha / Zhengzhou and travel with TG 4-digits operated by ZH sectors to/from Shenzhen.
- For TG documents (217- ) issued before 28JAN2020 for travel with TG 3 digits and TG 4 digits operated by WE sectors between Bangkok and Domestic points within Thailand (Ticket issued in conjunction with international ticket to/from China Mainland).
- For Travel during 24JAN2020 - 29FEB2020.
- Cancellation of the original flights before the date of departure.
1. Reservation Change:
• Authorize to change date of travel (same routing) within ticket validity or extend ticket validity until 29FEB2020 only without fee and surcharges.
• Request of the change must be made on/before 29FEB2020.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due to an Outbreak in Wuhan”
2. Rerouting/Reissued:
• Authorize to Reroute/Reissue ticket within its validity or extend ticket validity until 29FEB2020 only without fee and surcharges.
• The reissued / reroute request must be made on/before 29FEB2020.
• Recalculation shall be corresponding to the original fares and TFCs paid.
- Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
- Any residual balance of fares and TFCs, if refundable, shall be issued in connection with MCO/MPD/EMD.
• Notation on the Remark field on the PNR (For TG staff and ticketing agents handling guideline): “Involuntary change due an Outbreak in Wuhan”
3. Refund (Cancellation of the original flights before the date of departure).
3.1 International Ticket.
• As per CAAC Announcement, Totally unused of International ticket both refundable and nonrefundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 29FEB2020.
3.2 Domestic Ticket issued in conjunction with international ticket
• Totally unused both refundable and non- refundable.
• Authorize full refund. (Waived of the penalty/ all charges).
• Refund must be made on/before 29FEB2020 and present proof of international ticket.
For assistance, please contact your ticket issuing agent or Thai Airways 6 reservation offices via email (according to your ticket origin city):
Beijing: reservation.bjs@thaiairways.com.cn; Shanghai: reservation.sha@thaiairways.com.cn; Guangzhou: reservation.can@thaiairways.com.cn; Kunming: reservation.kmg@thaiairways.com.cn; Chengdu reservation.ctu@thaiairways.com.cn; Xiamen : reservation.xmn@thaiairways.com.cn, or contact Thai Airways Contact Center in Bangkok, Tel: (662)3561111.
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Thai Airways International - Ticketing Procedures for an Outbreak in Wuhan
Updated : 24 January 2020
As the coronavirus outbreak in Wuhan, Central of China, continues to evolve and potentially spreads out of the city. A special command center in the city set up to contain the momentum of the epidemic spreading. Therefore, all local transportations in/out of Wuhan and other cities nearby Wuhan have been resolutely stopped. Thai Airways International flights in/out the People’s Republic of China (PRC); Beijing/Shanghai/Guangzhou/Kunming/Xiamen/Chengdu may be affected, please be advised/notified the ticket handling procedures for Thai Airways online passenger holding TG documents (217) as follows:
For TG Documents issued worldwide on/before 24JAN20 with travel period to/from Beijing/Shanghai/Guangzhou/Kunming/Xiamen/Chengdu during 24JAN20 - 29FEB20.
1. Reservation Change:
Sector To/From Beijing/Shanghai/Guangzhou/Kunming/Xiamen/Chengdu
• Authorize to change date of travel within ticket validity or extend ticket validity until 29FEB20 only without fee and surcharge(s).
•Request of the change must be made on/before 29FEB20.
2. Reissued/Reroute:
Sector To/From Beijing/Shanghai/Guangzhou/Kunming/Xiamen/Chengdu
• Authorize to reissue/reroute ticket within its validity or extend ticket validity until 29FEB20 only without fee and surcharges.
• The reissued/reroute request must be made on/before 29FEB20.
• Recalculation shall be corresponding to the original fares and TFCs paid.
- Any additional amount to be collected (e.g. fares, tax(es), surcharges) differences and/or other expenses occurred are on passenger’s account.
- Any residual balance of fares and TFCs, if refundable, shall be issued in connection with MCO/MPD/EMD.
3. Cancellation and/or Refund before departure Applied:
• If the request of ticket cancellation and/or ticket refund is occurred before departure, any penalty/charges on the cancellation and/or refund transaction as stated on attached fare rule/conditions are not applied. Waiver of the penalty/charges is permitted (as per CAAC announcement).
For passengers who need to change or cancel your flights, please contact your ticketing agency or contact Thai Airways Contact Center in Bangkok, Tel: (662)3561111.
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