27 March 2020
Thai Airways International are forced to cancel flights due to the coronavirus. Flights on THAIs entire flight map have been forced to cancel. As of 01st of April 2020 – 24th of October 2020 all TG961/960 Stockholm – Bangkok – Stockholm are cancelled. TG951/950 Copenhagen -Bangkok – Copenhagen are cancelled between 1st of April – 31st of May 2020 but expect to operate again with daily flights as of 1st of June 2020.
For passengers with bookings issued on/before 25th of March 2020 and are affected by flight cancellation during 25th of March 2020 - 24th of October 2020:
-Passengers can choose to rebook their ticket to a new departure date with no rebooking fee after 22th of October 2020.
-The flight needs to be completed by 30th of June 2021.
-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. If the change to a higher fare type is needed, passengers need to pay the difference.
-Passenger can choose to fly via another destination in Europe. The fare difference is paid by the passenger.
-The rebooking must be requested by the 31st of July 2020.
- Passengers can choose to cancel their booking with full refund. Please email email@example.com to request a refund for tickets purchased directly with THAI in Sweden. Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long.
-For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.
-Passengers can request a partial refund. Please note that the used flight will be discounted with a value of a one-way fare in the same fare type. If a passengers fare type is not available, the lowest one-way will be applicable.
-Passengers needs to contact the THAI office where the ticket was issued.
- Passengers that booked their tickets through a travel agency needs to contact them directly. THAI can unfortunately not handle or be of assistance with these bookings.
For contact information to your local THAI office, please press here.
Our 24 hour contact centre is available on email firstname.lastname@example.org and on +66 2-356-1111.
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