04th of November 2020
Thai Airways International are forced to cancel flights due to the coronavirus. Several flights on THAIs flight map have been forced to cancel. As of 01st of April 2020 – 27th of March 2021 all TG961/960 Stockholm – Bangkok – Stockholm are cancelled. TG951/950 Copenhagen -Bangkok – Copenhagen are cancelled between 1st of April – 27th of March 2021 with the exception of every Sunday.
For passengers with bookings issued on/before 25th of March 2020 and are affected by flight cancellation during 18th of March 2020 - 27th of March 2021:
-Passengers can choose to rebook their ticket to a new departure date (after 27th of March 2021) with no rebooking fee.
-Passengers can choose to extent their ticket validity.
-The flight needs to be completed by 31st of December 2022.
-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. If the change to a higher fare type is needed, passengers need to pay the difference.
-Passenger can choose to fly via another destination in Europe. The fare difference is paid by the passenger.
-The rebooking must be requested by the 27th of March 2021.
- Passengers can choose to cancel their booking with full refund. Please email firstname.lastname@example.org to request a refund for tickets purchased directly with THAI in Sweden. Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long.
-For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.
-Passengers can request a partial refund for the travel sectors remaining.
-Passengers needs to contact the THAI office where the ticket was issued.
- Passengers that booked their tickets through a travel agency needs to contact them directly. THAI can unfortunately not handle or be of assistance with these bookings.
For contact information to your local THAI office, please press here.
Our 24 hour contact centre is available on email email@example.com and on +66 2-356-1111.
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