Contact information and opening hours

03 October 2021

We kindly ask all passengers that booked their tickets through a travel agency to contact them directly for questions, rebooking and cancellations concerning their booking.
For passengers that booked directly with THAI, please email you local THAI-office. The emailadress for Sweden is

Our office in Stockholm cannot accept visitors right now as a result of COVID-19.

Are you currently in Asia? Please contact the local THAI office or send an email to You can also call our 24-hour office in Bangkok on +66(0) – 2356-1111