Contact information and opening hours

20 March 2020

There are many passengers trying to contact us at the moment and it will take longer time than usual for us to respond.

We kindly ask all passengers that booked their tickets through a travel agency to contact them directly for questions, rebooking and cancellations concerning their booking.

For passengers that booked directly with THAI, please email you local THAI-office. The emailadress for Sweden is

Our office in Stockholm cannot accept visitors right now and our switchboard is currently closed due to the coronavirus (COVID-19).

Are you currently in Asia? Please contact the local THAI office or send an email to You can also call our 24-hour office in Bangkok on +66(0) – 2356-1111