Unit 04, 3/F, HKIA Commercial Building No.1 Sky Plaza Road
Hong Kong International Airport
TG office : (852) 2769-7421
GHA : (852) 3902 9000 (External)
Room 6T016, Passenger Terminal Building Hong Kong International Airport.
(GHA lost and found office)
External : (852) 3902 9000
Kiosk check -in is suspended due to covid-19 situation and plan resume once flight operation resumed normal
Self-baggage drop for TG still under testing
Opening Time: 3 hours prior to STD
Closing time : 40mins prior to STD
THAI Reservation (Town Office):
(852) 2179 7777
THAI Ticketing (Town Office):
(852) 2179 7700
Airport Express Line: Hong Kong Station & Kowloon Station
Effective from 18 March 2020, In-town check-in service in Hong Kong Station and Kowloon Station have been suspended until further notice.
05:30 - 19:00
Closed counter: 120 minutes prior to scheduled flight departure time
Check-in and collect your boarding pass between 120 minutes and one full day ahead of your scheduled flight departure time.
Passengers must use an Octopus or an Airport Express ticket to enter the In-town Check-in area.
Upstream service Check‐in at Mainland China and Macao
The check-in service for passengers from Mainland China and Macao ferry ports to Hong Kong International Airport have been suspended until further notice.
Plaza Premium Lounge (East Hall)::
• International Departures, Terminal 1 (near Gate 1)
• Operating Hours 07:00-01:00 +1 Daily
Plaza Premium Lounge (Rest, Lounge, Shower):
• International Departures, Terminal 1 (near Gate 35)
• Operating Hours 23:00-08:00 +1 Daily
Plaza Premium Lounge (West Hall):
• International Departures, Terminal 1 (near Gate 60)
• Operating Hours 15:00-23:00 Daily
Clothing: Loose clothing is suitable for most of the year. Warm clothes are required in the winter months.
Visas and health regulations:
• Visas are granted on arrival.
• No vaccinations required but African and some South American visitors need yellow fever certificates.
Language: Cantonese but many people are fluent in English.
Voltage: 220 volts, 50 Hz (cycles)
Credit Cards: Most major credit cards are accepted in shops and restaurants