Thank you for using Thai Airways International. Thai Airways International (TG) will close all branches in Japan (including the Japan regional call center) as follows during the Golden Week period. 

■Office Closure Notice

April 29th(Tue), May 1st(Thu), May 3rd(Sat) - May 6th(Tue), 2025

*We will be open as usual on April 28th(Mon),  April 30th(Wed), and May 2nd(Fri), 2025, as the followings:
Japan Call Center :9:00-17:00
Royal Orchid Plus Desk: 9:00-16:00
Agent Desk: 10:00-17:00

You may submit your inquiry through the online inquiry forms. However please note that we will not be able to reply your inquiry during this period. We will respond to you as soon as possible after the holiday.

We apologize for the inconvenience this may take and thank you for your kind understanding.

In urgent cases, please contact GLOBAL CONTACT CENTRE, or THAI CONTACT CENTER (Open: Monday – Sunday 24 hrs)

・GLOBAL CONTACT CENTER: 050-1720 2692
・THAI CONTACT CENTER: 66-2-356-1111 (66 is the country code for Thailand)
*Please note that international call charges will apply

■Notice for Passengers traveling during Golden Week holidays

During Golden week holidays, roads and parking lots around the airport are expected to be crowded, so we recommend using public transportation.
Please also note that public transportation may be delayed due to congestion.

Additionally, each airport counter and security checkpoint will be extremely crowded.
Please arrive at the airport with plenty of time to spare than usual.
Please kindly utilize internet check-in/KIOSK check-in to relief congestion at the airport.

Checking the rules and precautions for carry-on and checked baggage in advance and sorting your baggage will help reduce the time required for security inspection, so we appreciate your cooperation.