COMPANY PROFILE

Thai Airways International Public Co,.ltd is a national enterprise subordinated to the Ministry of Transport. It is a public company registered in The Securities Exchange of Thailand since 1991 with the Ministry of Finance as a dominance shareholder at more than 50%.


We operate the airlines business that transport passengers, goods, parcels and postal through air transportation via Thai major cities to the primary cities around the world. From schedule flights to charter flights and through our alliances with Suvarnabhumi Airport as the main hub for all flight routes.


Other than airlines business that is our main business, we have other related business and support our airfreight both
in the business unit model and joint venture model; contain with


  • Passengers service, products service, pre-flight and post-flight preparation
  • In-flight meals and beverages service
  • Aircraft maintenance service
  • Flight administrator service
  • Duty-free products and souvenir merchandise
  • Travel and traveling support service
  • Flight service attendants training service (Joint venture)
  • Workforce provider service (Joint venture)
  • Aircraft fuel service (Joint venture)
  • Seat booking and reservation service (Joint venture)  

Our main revenue is from passengers and goods transportation in the ratio of 95%. The other 5% is from the other supporting enterprise.


Vision, Mission and Value

As the national airline, we announce our vision to set our goal to public and use it as the guideline for all units to achieve the same goal “National Premium Airline with THAI Grace and Effective Management for Sustainable Profitability”. While focusing on building shared value to raise the main value e.g. focus on customer satisfaction building, offer the world class services and ensure value creation in order to create strong and sustainable growth and to enable the Company to compete successfully in the ever changing business environment. We announce our mission to show our determination and ask all confederates to perform as follows


Mission

  • To provide comprehensive domestic and international air transport services with a focus on safety standards, convenience, and quality service with Thai touches, to deliver products of high value and credibility, create lasting impression and build long-term relationships with our customers
  • To practice good corporate governance practices in according with international standards, to ensure sustainable growth and high returns on investment for our shareholders.
  • To build on our strength as a learning organization that encourages employees to perform at their highest capacities, realize the importance of customers and enhance their capabilities, skills, responsibilities, and commitment to the organization.
  • To provide support and assistance and demonstrate responsibilities to society and the environment in our role as the national airline.

All of these obligations must be carried out applying the principles of good corporate governance.


Core Values

To ensure stability and sustainable growth and to enhance our competitiveness in a fast-changing business environment, we promote and uphold three core values

  • Customer Satisfaction
    THAI aims to create total customer satisfaction with products and services that always meet customer requirements and exceed customer expectations.
  • World-Class Service
    THAI emphasizes consistently excellent world-class service.
  • Value Creation
    THAI encourages its people to create value through effective business performance and valued products and services.

Supervision structure

In order to be in line with The Securities Exchange of Thailand’s rules as a public company, we divide our structureinto 2 parts contain with;

  • Company’s committee
  • Company’s management division

Company’s committee

Considering and advising on major factors about business operation. Play a key role in supervising management division to follow all company’s policies and framework by appointing subordinate committee to help study in detail and screen all specific works and to keep everything under good controlling principle contain with;

  • Auditcommittee
  • Independent committee
  • Corporate governance committee
  • Nomination, Remuneration and Human Resource Development committee
  • Corporate social responsibility committee
  • Managing director’s performance evaluating committee
  • Risk management committee
  • executive management committee
  • Law committee

Company’s management division

Has divide the management structure into 2 parts by job type and duty role to create operation’s flexibility through the direct report to managing director contain with;

  • Airline business as a main business that transport passengers and goods contain with 5 main lines that are commerce line, strategic and business development line, finance and accounting line, human resource, and organization activity line and product and service line along with 2 operation units that are operation line and technical line.
  • Airline supporting business manages in a business unit type, contain with 4 business
    units that are product commerce and postal unit, airline kitchen unit, Thai Smile business unit and ground business unit.

Staff characteristic

We have an employment in both permanent and outsource, depending on each unit task. We also have employee distribution and hire permanent employees at each flight destination due to each country’s terms and regulations. In some tasks, we hire an agent to work instead of our employee by an agreement to deliver products and service in the company’s standard.

For some employee duty roles that are requiring specific skill-sets and expertise, we have a potential development system to raise knowledge and also finding a replacement if needed through training center which response for planning and defining course syllables.

Product delivery procedure

Use an aircraft as the main tool to transport passengers and goods by invest to buy our own aircraft and transport passengers through alliances’ aircraft. We have our main maintenance service before delivery to raise confidence in our service and keep the standard service level along with holistic service for pre-flight, in-flight and after-flight for a continuance, convenient and seamless service. We apply technologies and communication networks to connect all services in every place, so clients and staff can keep up with all the information provided.