Flight Adjustment and Refund Fees due to COVID - 19 virus in Wuhan, the People's Republic of China

Flight cancellation to/from China

Flight No.
Route Date
TG674
BKK-PEK
8FEB - 28MAR2020
TG614 BKK-PEK 18,20,22,25,27,29FEB ;
3,5,07,10,12,14,17,19,21,24,26,28MAR2020
TG675 PEK-BKK 9FEB - 29MAR2020
TG615 PEK-BKK 18,20,22,25,27,29FEB ;
3,5,7,10,12,14,17,19,21,24,26,28MAR2020
TG662 BKK-PVG 10FEB - 28MAR2020
TG664 BKK-PVG 17,19,21,24,26,28FEB ;
2,3,5,7,9,10,12,14,16,17,19,21,23,24,26,28MAR2020
TG663 PVG-BKK 10FEB - 28MAR2020
TG665 PVG-BKK 17,19,21,24,26,28FEB ;
2,3,5,7,9,10,12,14,16,17,19,21,23,24,26,28MAR2020
TG678 BKK-CAN  8FEB - 28MAR2020
TG668 BKK-CAN 16 - 29FEB ;
1,2,4,6,8,9,11,13,15,16,18,20,22,23,25,27MAR2020
TG679 CAN-BKK 8FEB - 28 MAR 2020
TG669 CAN-BKK 16 - 29FEB ;
1,2,4,6,8,9,11,13,15,16,18,20,22,23,25,27MAR2020
TG618 BKK-CTU 6,10,13,16 - 29FEB ;
3,7,10,14,16,17,21,24,25,28MAR2020
TG619 CTU-BKK 6,10,13,16 - 29FEB ;
3,7,10,14,16,17,21,24,25,28MAR2020
TG612 BKK-KMG 6,8,10,11,13,14,15,17FEB - 28MAR2020
TG613 KMG-BKK 6,8,10,11,13,14,15,17FEB - 28MAR2020
TG610 BKK-XMN 6,9,13,16,18FEB - 28MAR2020
TG611 XMN-BKK 6,9,13,16,18FEB - 28MAR2020
TG632 BKK-TPE 24,25FEB ;
2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28MAR2020
TG633 TPE-BKK 24,25FEB ;
2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28MAR2020
TG602 BKK-HKG DAILY DURING 02-28MAR2020
TG603 HKG-BKK DAILY DURING 03-29MAR2020
TG606 BKK-HKG DAILY DURING 01-28MAR2020
TG607 HKG-BKK DAILY DURING 01-28MAR2020
TG628 BKK-HKG 11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29FEB;
01,02,03,04,05,06,07,08,09,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28MAR2020
TG629 HKG-BKK 11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29FEB;
01,02,03,04,05,06,07,08,09,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28MAR2020
TG636 BKK-TPE 6,12,18,21,23,29MAR2020
TG637 TPE-BKK 7,13,19,22,24,30MAR2020

Flight reschedule to/from Hong Kong


Normal flight schedule


Revised schedule


Flight No.
Route Date
Departure Time*
Arrival Time* Flights No.DateDeparture Time*Arrival Time*
TG638
BKK-HKG
02-28MAR2020
14.00 17.45 TG638 02-28MAR2020 14.30 18.15
TG639 HKG-BKK 02-28MAR2020 18.55 20.40 TG639
02-28MAR2020 19.25 21.10

* Local time

 

Ticketing procedures for an Outbreak in Wuhan click here

Ticketing procedures flight to-from Hong Kong click here

Passengers of above flights will be rebooked on the next flights.

Passengers may contact THAI contact center +66 2 356 1111 or contact offices in mainland China

Beijing/Zhengzhou: reservation.bjs@thaiairways.com.cn

Guangzhou/Changcha/Shenzhen: reservation.can@thaiairways.com.cn

Kunming: reservation.kmg@thaiairways.com.cn

Chengdu/Chongqing: reservation.ctu@thaiairways.com.cn

Xiamen: reservation.xmn@thaiairways.com.cn

Shanghai: reservation.sha@thaiairways.com.cn

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Flight cancellation to/from Korea

Flight No.
Route Date
TG688
BKK-ICN
26,28,29 FEB ;
1,2,4,6,7,8,9,11,13,14,15,16,18,20,21,22,23,25,27,28 MAR 2020
TG689 ICN-BKK 27,29 FEB ;
1,2,3,5,7,8,9,10,12,14,15,16,17,19,21,22,23,24,26,28,29 MAR 2020
TG650 BKK-PUS 27 FEB;
5,6,12,13,19,26 MAR 2020
TG651 PUS-BKK 27 FEB;
5,6,12,13,19,26 MAR 2020
TG654 BKK-ICN DAILY DURING 07-31MAR2020
TG655 ICN-BKK DAILY DURING 07-31MAR2020
TG658 BKK-ICN DAILY DURING 07-31MAR2020
TG659 ICN-BKK  DAILY DURING 08-31MAR2020;
01APR2020

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Flight cancellation to/from Singapore

Flight No.
Route Date
TG407
BKK-SIN
20,21,23,24,27,28 FEB 2020  ;
1,2,5,6,8,9,12,13,15,16,19,20,22,23,26,27 MAR 2020
TG408 SIN-BKK 20,21,23,24,27,28 FEB 2020 ;
1,2,5,6,8,9,12,13,15,16,19,20,22,23,26,27 MAR 2020
TG401 BKK-SIN DAILY DURING 24FEB-28MAR2020
TG402 SIN-BKK DAILY DURING 25FEB-29MAR2020
TG413 BKK-SIN DAILY DURING 24FEB-28MAR2020
TG414 SIN-BKK DAILY DURING 24FEB-28MAR2020

Flight reschedule to/from Singapore


Normal flight schedule


Revised schedule


Flight No.
Route Date
Departure Time*
Arrival Time* Flights No.DateDeparture Time*Arrival Time*
TG409
BKK-SIN
27FEB-28MAR2020
16.35 19.55 TG409 02-28MAR2020 16.50 20.10
TG410 SIN-BKK 27FEB-28MAR2020 22.20 21.00 TG410
02-28MAR2020 21.15 22.35

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Flight cancellation to/from Japan

Flight No.
Route Date
TG646
BKK-NGO
3,4,10,11,17,18MAR2020;
TG647 NGO-BKK 4,5,11,12,18,19MAR2020;
TG648 BKK-FUK 2,5,9,12,16,19MAR2020;
TG649 FUK-BKK 2,5,9,12,16,19MAR2020;
TG640 BKK-NRT DAILY DURING 01-18MAR2020;
TG641 NRT-BKK DAILY DURING 02-19MAR2020;

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Flight cancellation to/from Philippines

Flight No.
Route Date
TG620
BKK-MNL
3,5,7,10,12,14,17,19,21,24,26,28MAR2020
TG621 MNL-BKK 3,5,7,10,12,14,17,19,21,24,26,28MAR2020
TG624 BKK-MNL 1,2,4,6,8,9,11,13,15,16,18,20,22,23,25,27MAR2020
TG625 MNL-BKK 1,2,4,6,8,9,11,13,15,16,18,20,22,23,25,27MAR2020

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Flight cancellation to/from Bangladesh

Flight No.
Route Date
TG339
BKK-DAC
25,26,28,29FEB ;
DAILY DURING 01-28MAR2020
TG340 DAC-BKK 26,27,29FEB ;
DAILY DURING 01-29MAR2020

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Flight cancellation to/from United Arab Emirates

Flight No.
Route Date
TG517
BKK-DXB
2,4,6,9,11,13,16,18,20,23,25,27MAR2020
TG518 DXB-BKK 2,4,6,9,11,13,16,18,20,23,25,27MAR2020

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Flight cancellation to/from Malaysia

Flight No.
Route Date
TG417
BKK-KUL
DAILY DURING 02-31MAR2020
TG418 KUL-BKK DAILY DURING 02-31MAR2020

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Flight cancellation to/from Denmark

Flight No.
Route Date
TG950
BKK-CPH
12,19,26MAY2020
TG951 CPH-BKK 12,19,26MAY2020

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Flight cancellation to/from Sweden

Flight No.
Route Date
TG960
BKK-ARN
14,21,28MAY2020
TG961 ARN-BKK 14,21,28MAY2020

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Flight cancellation to/from Indonesia

Flight No.
Route Date
TG435
BKK-CGK
DAILY DURING 01-31MAR2020
TG436 CGK-BKK DAILY DURING 01-31MAR2020

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Flight cancellation to/from Sri Lanka

Flight No.
Route Date
TG307
BKK-CMB
2,7,9,14,16,21,23,28,30MAR2020
TG308 CMB-BKK 3,8,10,15,17,22,24,29,31MAR2020

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Flight cancellation to/from India

Flight No.
Route Date
TG325
BKK-BLR
3,10,17,24,31MAR2020
TG326 BLR-BKK 4,11,18,25MAR2020;
01APR2020
TG313            BKK-CCU 2,9,16,23,30MAR2020
TG314 CCU-BKK 3,10,17,24,31MAR2020
TG329 BKK-HYD 2,16,23,30MAR2020
TG330 HYD-BKK 3,17,24,31MAR2020
TG337 BKK-MAA 2,4,9,11,16,18,23,25,30MAR2020
TG338 MAA-BKK 3,5,10,12,17,19,24,26,31MAR2020
TG335 BKK-DEL 6,13,20,27MAR2020
TG336 DEL-BKK 7,14,21,28MAR2020

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THAI Extends Ticket Change Fee Waiver on Flights to China, Japan, Korea and Singapore

Updated : 26 February 2020

Mr. Nond Kalinta, Vice President, Sales Department, Thai Airways International Public Company Limited (THAI), said that due to the outbreak of the COVID-19, THAI has extended the ticket change fee waiver for passengers to make changes to airline tickets and/or the route, details as follows:

1. Roundtrip flights from Bangkok to Japan, Korea, Taiwan, and Singapore
- Passengers holding tickets for travel on THAI or THAI Smile code-share flights that were issued before and/or on 18 February 2020, scheduled to travel during 18 February-30 April 2020 on roundtrip flights from Bangkok to Tokyo (Narita/Haneda), Osaka, Fukuoka, Nagoya, Sapporo, Sendai, Seoul, Pusan, Taipei, Kaohsiung, and Singapore.

2. Roundtrip flights from Bangkok to China and Hong Kong
- Passengers holding tickets on THAI roundtrip flights from Bangkok to Beijing, Shanghai, Guangzhou, Xiamen, Kunming, and Chengdu, roundtrip code-share flights operated by THAI Smile from Bangkok to Chongqing, Changsha, and Zhengzhou, roundtrip code-share flights operated by Shenzhen Airlines from Bangkok-Shenzhen and Phuket-Shenzhen, as well as roundtrip flights operated by THAI Smile from Bangkok or Phuket to Hong Kong, which were issued before and/or on 28 January 2020, scheduled to travel during 24 January-30 April 2020.

3.  Roundtrip flights from Bangkok to Italy
- Passengers holding tickets for travel on THAI flights that were issued before and/or on 25 February 2020, scheduled to travel during 25 February-30 April 2020 on roundtrip flights from Bangkok-Rome and Bangkok-Milan.
 
Passengers may make changes to airline tickets and/or the route before the flight date specified on the ticket, within the ticket validity date, or extend the departure date at any THAI Sales Office until 30 September 2020, whereby the ticket change fee will be waived; terms and conditions apply.  For more information about flight schedules or flight cancellations, visit thaiairways.com or contact the THAI Contact Center at Tel. 0-2356-1111, 24 hours a day.

#TG_becausewecare
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THAI Adjusts Flights to Asian Destinations

Updated : 20 February 2020

Mr. Nond Kalinta, Vice President, Sales Department, Thai Airways International Public Company Limited (THAI), said that as the ongoing outbreak of the novel Coronavirus 2019 (COVID-19) decreased the number of passengers, THAI adjusted its flights to match passenger demand and advance bookings as follows;

1. Flights to the People’s Republic of China
Bangkok-Beijing Roundtrip
Cancellation of flights TG614/615 on 3, 7, 10, 12, 14, 17, 19, 21, 24, 26, 28 March 2020
flight TG674 during 1-28 March 2020
and flight TG675 during 2-29 March 2020

Bangkok-Shanghai Roundtrip
Cancellation of flights TG662/663 during 1-28 March 2020
and flights TG664/665 on 2, 3, 5, 7, 9, 10, 12, 14, 16, 17, 19, 21, 23, 24, 26, 28 March 2020

Bangkok-Guangzhou Roundtrip
Cancellation of flights TG668/669 on 1, 2, 4, 6, 8, 9, 11, 13, 15, 16, 18, 20, 22, 23, 25, 27
March 2020
and flights TG678/679 during 1-28 March 2020

Bangkok-Xiamen Roundtrip
Cancellation of flights TG610/611 on 1, 3, 5, 7, 8, 10, 12, 14, 15, 17, 19, 21, 22, 24, 26, 28
March 2020

Bangkok-Kunming Roundtrip
Cancellation of flights TG612/613 during 1-28 March 2020

Bangkok-Chengdu Roundtrip
Cancellation of flights TG618/619 on 3, 7, 10, 14, 16, 17, 21, 24, 25, 28 March 2020

2. Flights to Hong Kong
Bangkok-Hong Kong Roundtrip
Cancellation of flight TG602 during 2-28 March 2020
flight TG603 during 3-29 March 2020
flights TG606/607 during 1-28 March 2020

3. Flights to Taiwan
Bangkok-Taipei Roundtrip
Cancellation of flights TG632/633 on 24 February and on 2, 3, 4, 5, 6, 8, 9, 10, 12, 13, 14,
15, 16, 18, 20, 21, 23, 25, 26, 27, 28 March 20204. Flights to Japan

4. Flights to Japan
Bangkok-Nagoya Roundtrip
Cancellation of flight TG646 on 3, 4, 10, 11, 17, 18 March 2020
and flight TG647 on 4, 5, 11, 12, 18, 19 March 2020

Bangkok- Fukuoka Roundtrip
Cancellation of flights TG648/649 on 2, 5, 9, 12, 16, 19 March 2020

5. Flights to Korea
Bangkok- Seoul Roundtrip
Cancellation of flight TG688 on 26, 28, 29 February and 1, 2, 4, 6, 7, 8, 9, 11, 13, 14, 15,
16, 18, 20, 21, 22, 23, 25, 27, 28 March 2020
and flight TG689 on 27, 29 February and 1, 2, 3, 5, 7, 8, 9, 10, 12, 14, 15, 16, 17, 19, 21, 22,
23, 24, 26, 28, 29 March 2020

Bangkok- Busan Roundtrip
Cancellation of flights TG650/651 on 20, 26, 27 February and 5, 6, 12, 13, 19, 26 March
2020

6. Flights to Singapore
Bangkok- Singapore Roundtrip
Cancellation of flight TG401 on 24 February-28 March 2020
flight TG 402 on 25 February-29 March 2020
flights TG407/408 on 20, 21, 23, 24, 27, 28 February and 1, 2, 5, 6, 8, 9, 12, 13, 15, 16, 19,
20, 22, 23, 26, 27 March 2020
and flights TG413/414 on 24 February-28 March 2020

7. Flights to Philippines
Bangkok-Manila Roundtrip
Cancellation of flights TG620/621 on 3, 5, 7, 10, 12, 14, 17, 19, 21, 24, 26, 28 March 2020
and flights TG624/625 on 1, 2, 4, 6, 8, 9, 11, 13, 15, 16, 18, 20, 22, 23, 25, 27 March 2020

8. Flights to Bangladesh
Bangkok-Dhaka Roundtrip
Cancellation of flight TG339 on 25, 26, 28, 29 February and 1-28 March 2020
and flight TG340 on 26, 27, 29 February and 1-29 March 2020

9. Flights to the United Arab Emirates
Bangkok-Dubai Roundtrip
Cancellation of flights TG517/518 on 2, 4, 6, 9, 11, 13, 16, 18, 20, 23, 25, 27 March 2020

For more information on the flight adjustments, visit thaiairways.com or call the THAI Contact
Center at Tel. 0-2356-1111, 24 hours a day

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THAI Issues Change Fee Waiver on Flights to Japan, Korea, Taiwan and Singapore

Updated : 19 February 2020

Mr. Nond Kalinta, Vice President, Sales Department, Thai Airways International Public Company Limited (THAI), said that due to the outbreak of the novel coronavirus 2019 (COVID-19) the company is offering a change fee waiver and reroute for passengers holding THAI tickets, details as follows:
 
- THAI roundtrip tickets and roundtrip codeshare flights with THAI Smile to Tokyo (Narita, Haneda), Osaka, Fukuoka, Nagoya, Sapporo, Sendai, Seoul, Busan, Taipei, Kaohsiung and Singapore

- Roundtrip codeshare flights with THAI Smile to and from Chiang Mai – Kaohsiung
 
Passengers with tickets issued by THAI  on 18 February 2020 or before, with travel date between 18 February 2020 and 31 March 2020 may change flights or reroute within ticket’s expiry date and/or issue for extension of ticket’s expiry date to 30 June 2020 whereby change fee will be waive, terms and conditions apply. Bookings must be changed prior to the date of flight departure and passengers may make ticket changes at any THAI Sales Office, on thaiairways.com, or through the THAI Contact Center Tel. 0-2356-1111, 24 hours a day.
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THAI Adjusts Flight Frequency to Korea and Singapore

Updated : 15 February 2020

Mr. Nond Kalinta, Vice President of Sales Department, Thai Airways International Public Company Limited (THAI) said that due to an outbreak of COVID-19 virus in Wuhan, the People’s Republic of China, whereby many countries recently advised their people to reduce traveling to countries in the vicinity that may pose potential risks if not necessary. Therefore, THAI has adjusted its flight frequency in order to match with current changes to flight demand. The changes of flights to Korea and Singapore are as follows:

1. Reduced flights on the Bangkok-Seoul-Bangkok route from five flights per day to four flight per day  between 26 February and 28 March 2020
2. Canceled flights on the Bangkok-Busan-Bangkok route on 27 February 2020 and on 5-6 March 2020
3. Reduced flights on the Bangkok-Singapore-Bangkok route from five flights per day to four flight per day between 20 February and 27 March 2020

For more information about flight schedule or flight changes, please visit thaiairways.com website or contact the THAI Contact Center tel. 0-2356-1111, 24 hours a day.

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THAI Adjusts Flight Frequency to People’s Republic of China

Updated : 02 February 2020

Mr. Nond Kalinta, Vice President of Sales Department, Thai Airways International Public Company Limited (THAI) said that due to an outbreak of a Novel Coronavirus in the People’s Republic of China, whereby the Chinese Government prohibits inbound and outbound flights from Wuhan and other cities in the vicinity that may pose potential risks, THAI has adjusted its flight frequency in order to match with current changes to flight demand. The changes to flights to and from China between 6-29 February 2020 are as follows:
 
1.     On the Bangkok-Beijing-Bangkok route, reduced from two flights per day to one flight per day from 8-29 February 2020
2.     On the Bangkok-Shanghai-Bangkok route, reduced from two flights per day to one flight per day from 10-29 February 2020
3.     On the Bangkok-Guangzhou-Bangkok route, reduced from two flights per day to one flight per day from 8-29 February 2020
4.     On the Bangkok-Chengdu-Bangkok route, reduced from seven flights per week to five flights per week from 6-27 February 2020
5.     On the Bangkok-Kunming-Bangkok route, reduced from seven flights per week to three flights per week from 6-29 February 2020
6.     On the Bangkok-Xiamen-Bangkok route, reduced from four flights per week to two flights per week from 6-27 February 2020

THAI will closely monitor the situation and strictly implement preventive measures against the outbreak of the novel coronavirus for gaining passenger confidence.

Passengers may make ticket changes at any THAI Sales Office. For more information about flight schedule or flight cancellations, please visit thaiairways.com website or contact the THAI Contact Center tel. 0-2356-1111, 24 hours a day.

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THAI Issues Change Fee Waiver and Offers Refund Due to Novel Coronavirus (2019-nCoV) Outbreak in the People’s Republic of China

Updated : 30 January 2020

Mr. Nond Kalinta, Vice President of Sales Department, Thai Airways International Public Company Limited (THAI), said that the company is offering a change fee waiver and ticket refundfor passengers holding THAI tickets, due to the novel coronavirus (2019-nCoV) outbreak in the People’s Republic of China, and the Chinese Government prohibits on travel to and from Wuhan and other cities in the vicinity that may pose potential risks. Detailson affected routes are as follows:

- THAI roundtrip tickets from Bangkok to six destinations in the People’s Republic of China: Beijing, Shanghai, Guangzhou, Kunming, Xiamen, and Chengdu

- Roundtrip codeshare flights with THAI Smile from Bangkok to three destinations in the People’s Republic of China: Chongqing, Changsha, and Zhengzhou

- Roundtrip codeshare flights with Shenzhen Airlines to and from Bangkok – Shenzhen / Phuket – Shenzhen

- THAI domestic flights and codeshare flights with THAI Smile that connect with flights to the People’s Republic of China

Passengers with tickets issued by THAI prior to 28 January 2020 valid for travel during 24 January 2020 to 29 February 2020 may change flights or get a refund before 29 February 2020,terms and conditions apply. Bookings must be cancelled prior to the date of flight departure and passengers may make ticket changes at any THAI Sales Office, on thaiairways.com, or through the THAI Contact Center Tel. 0-2356-1111, 24 hours a day.

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THAI Waives Flight Change Fees Due to Outbreak of Novel Coronavirus in People’s Republic of China

Updated : 25 January 2020


Due to an outbreak of a Novel Coronavirus in People’s Republic of China, whereby Wuhan city and other risky cities nearby have been shut down. The ticket change fee will be waived with terms and conditions apply for roundtrip tickets on the Chinese route which are Beijing, Shanghai, Guangzhou, Xiamen, Kunming, Chengdu including on THAI Smile route, Chongqing, Changsha and Zhengzhou for passengers who issued tickets on 24 January 2020 or before, with traveling date between 24 January 2020 and 29 February2020. Tickets can be reissued or rescheduled by contacting THAI Sales Offices. For more information, please call THAI Contact Center at Tel. 0-2356-1111 (24 hours) or visit thaiairways.com website.

• WHO standard recommendations for individuals to reduce the risk of exposure

• WHO daily situation reports