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    Flexible Fare Rules - No Change Fees for New Bookings

    11 March 2020

    In light of the recent worldwide developments, we understand how important it is for our customers to have greater flexibility when travelling.

    We want passengers to be able to book THAI with confidence and as a result, we have introduced a flexible fare rules policy for all bookings made on THAI between 28th January 2020 and 30th April 2020, for departures to any THAI or THAI Smile worldwide destination except Thailand.

    This flexible policy means that THAI will waive the applicable change fees for bookings made within this period should passengers wish to postpone their trip.

    Passengers have the option to change their flight date for the period up to 15th December 2020, subject to availability.


    Some important information:

    • The waiver of change fees is valid for bookings issued worldwide except Thailand made between 28th January and 30th April 2020.
    • Travel can be rebooked between 11th March 2020 and 15th December 2020
    • Changes must be made before the original date of departure
    • A fare difference may apply subject to booking class availability on the rebooked itinerary
    • Rebooking may only be possible if the same fare type as indicated on ticket conditions is available. If the change to a higher fare type is needed, passengers may need to pay the fare difference
    • Applicable refund fees will apply as per the ticket conditions
    • This temporary rule does not replace the existing policies in place for bookings made prior to 28th January 2020


    Please note that if you have booked through a travel agent, you will need to contact them directly for any changes.

    If booked through our website, then our Reservations team can assist with changes. They can be reached at THAI WORLD WIDE OFFICES.


    THAI has also released a number of promotional fares to allow you book with confidence. 

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