Ticketing Procedures for COVID-19

Between Bangkok/Phuket and Hong Kong
For TG Documents issued before 28Jan2020 for travel with TG 3 digits and TG 4 digits operated by WE between BKK/HKT and HKG with travel period to/from HKG during 24Jan2020-30Apr2020. details

Between Bangkok/Chiang Mai and Taipei / Kaohsiung / Nagoya / Fukuoka / Haneda / Narita / Osaka / Sapporo / Sendai / Seoul / Busan / Singapore / Kuala Lumpur / Penang / Hanoi
- For TG documents (217-) issued worldwide on/before 18FEB2020 for travel with TG 3 digits and TG 4 digits operated by WE
- For travel during 18FEB2020 – 30APR2020

Between Bangkok and Rome / Milan / Frankfurt / Munich / Paris
- For TG documents (217-) issued worldwide on/before 25FEB2020  for travel with TG 3 digits
- For travel during 25FEB2020 – 30APR2020

1. Reservation Change:           
• Authorize to change date of travel within ticket validity or extend ticket validity until 15Dec2020 only without fee and surcharge(s).        
• Revised (NEW) travel date must be on/before 15Dec2020 and subject to flight availability.      
• Request of the change must be made on/before 15Dec2020.                 

2. Rerouting/Reissued :                                                    
• Authorize to Reroute/Reissue ticket within its validity or extend ticket validity until
15DEC2020 only without fee and surcharges to any sectors, operated by TG 3 digits and / or TG 4-digits operated by WE.  
• The reissued request must be made on/before 15Dec2020.        
• Recalculation shall be corresponding to the original fares and Taxes, Fees and Charges paid. - Any additional amount to be collected (e.g. fares, tax(es), surcharges) differences and/or other  expenses occurred are on passenger’s account.

3. Cancellation and/or Refund before departure Applied
• If the request of ticket cancellation and/or ticket refund is occurred before departure, any   penalty/charges on the cancellation and/or refund transaction as stated on attached fare   rule/conditions are applied. Waiver of the penalty/charges is not permitted.

From/to China
- For TG documents (217- ) issued worldwide before 28JAN2020 (As per CAAC
announcement) for travel with TG 3 digits and TG 4 digits operated by WE sectors to/from
BJS / SHA / CAN / KMG / XMN / CTU / CKG / CSX / CGO and travel with TG 4-digits
operated by ZH sectors to/from ZSX.
- For TG documents (217- ) issued before 28JAN2020 for travel with TG 3 digits and TG 4
digits operated by WE sectors between BKK and Domestic points within Thailand (Ticket
issued in conjunction with international ticket to/from China Mainland).
- For Travel during 24JAN2020 – 30APR2020.

1. Reservation Charge :
- Authorize to change date of travel (same routing) within ticket validity or extend ticket validity until 15DEC2020 only without fee and surcharges
- Request of the change must be made on/before 15DEC2020

2.Rerouting / Reissued :
- Authorize to Reroute/Reissue until 15DEC2020 without fee and surcharge

3.Refund : 
3.1 International Ticket for travel during 24JAN2020 – 29FEB2020
-  As per CAAC Announcement ;  Totally unused ticket both refundable and non-refundable
-  Authorize full refund. ( Waived of penalty / all charges )
3.2  Domestic Ticket issued in conjunction with International Ticket for travel during 24JAN2020 – 29FEB2020
- Totally unused ticket both refundable and non-refundable
-  Authorize full refund. ( Waived of penalty / all charges )
3.3  For travel during 01MAR2020 – 30APR2020
-  If the request ticket cancellation and/or ticket refund  any penalty/charges as stated on attached fare rule/conditions are applied. Waiver of penalty/charges is not PERMITTED.

For more information about flight schedules or flight cancellations, visit thaiairways.com or contact the THAI Contact Center at Tel. +66(0)-2356-1111, 24 hours a day.

Beijing/Zhengzhou: reservation.bjs@thaiairways.com.cn
Guangzhou/Changcha/Shenzhen: reservation.can@thaiairways.com.cn
Kunmingreservation.kmg@thaiairways.com.cn
Chengdu/Chongqing: reservation.ctu@thaiairways.com.cn
Xiamen: reservation.xmn@thaiairways.com.cn
Shanghai: reservation.sha@thaiairways.com.cn
Hong Kong: tginfo@thaiairways.com.hk (Reservation & Ticketing)