During the NH850 flight cancellation, the staff went above and beyond to assist affected passengers with their re-protection to Thai Airways. Through proactive coordination and empathetic communication, they turned a major disruption into a positive experience. Their ability to manage the crisis with a calm, professional demeanor while delivering personalized care earned great appreciation from passengers and reflected the highest standards of service excellence.

Khun Sasiya showed excellent awareness during the check-in process for JL708 on 23 October. She detected incorrect passport and baggage details that had been mistakenly entered under another passenger’s name and ensured the issue was corrected promptly. Her attention to detail helped prevent a serious mismatch. We sincerely commend her professionalism and vigilance.