PASSENGER SERVICES
Delivering seamless ground experiences for your passengers
At Thai Ground Services (TGGS), we offer full passenger handling solutions to meet the needs of airlines.
From check-in to arrival, we ensure that every step of your passengers’ airport experience is smooth, efficient, and welcoming— reflecting the excellence of your airline at every touchpoint.
- Well-trained personnel ready to assist passengers with courtesy and efficiency
- Experienced in leading check-in systems such as ALTEA, TRAVELSKY etc.
- Personalized assistance for every unique passenger need such as VIP, UM, PRM
- Attentive staff ensuring every passenger feels comfortable and respected
- Efficient boarding, deplaning, and passenger flow management.
- Transit support for connecting flights
At Suvarnabhumi airport, TGGS offers an exclusive service for Business Class Travelers with our award winning lounges.
BKK (Suvarnabhumi Airport)
DOMESTIC:
Operating Hours: Daily From 05:00 A.M. – 10:00 P.M.
Services & Amenities:
- Comfortable Seats & Quiet Zones
- Private lounge
- Food & Beverage
- Thai & International Cuisine
- Restroom with senior and wheelchair Accessible
- Wi-Fi connectivity
Location: Level 2, Concourse A
INTERNATIONAL:
Operating Hours: Daily From 05:00 A.M. – 02:00 A.M.
Services & Amenities:
- Comfortable Seats & Quiet Zones
- Private lounge
- Beverage Bar
- Food & beverage
- Thai & International Cuisine
- Shower rooms and restroom facility with wheelchair accessibility
- Wi-Fi connectivity and Charging stations
Location: Royal Orchid Lounge: Level 3, Concourse D
Royal Silk Lounge: Level 3, Concourse D
Royal Orchid Lounge: Level 3, Concourse E
Airline Lounge is also available at Chiang Mai International Airport.
- Expert planning to ensure aircraft safety and efficiency
- Compliance with airline and aviation safety standards
- Lost & Found support for quick resolution
- Compliance with international aviation standards for baggage safety
We deliver operational excellence and warm hospitality that reflects your airline’s values and enhances your passenger experience.