Temporary Suspension of Scheduled International Flights
04 November 2020
Due to the ongoing COVID-19 outbreak, and the continuous immigration restrictions and governmental measures imposed by several countries, THAI has been forced to, once again, extend the temporary suspension of most of its international flights until 27th March 2020.
From the UK, THAI will operate special/repatriation flights for passengers that meet the entry regulations for the Kingdom of Thailand, every Sunday and until the end of December 2020
- TG917 (London to Bangkok), on 18th and 25th October, 1st, 8th, 15th, 22nd and 29th November, 6th 13th, 20th and 27th December.
Please note that these flights can only be booked directly with THAI, through or website or, if using existing tickets or travel vouchers through this online form.
In addition, there will be special flights from Bangkok to London, departing every Sunday:
- TG916 on 18th and 25th October, 1st, 8th, 15th, 22nd and 29th November, 6th, 13th, 20th and 27th December.
Please note that these flights can be booked directly with THAI or travel agents.
Furthermore, throughout December, THAI is planning to operate special passenger flights on the following routes:
- TG475/TG476 - Bangkok/Sydney/Bangkok. One weekly return flight.
- TG632/TG633 - Bangkok/Taipei/Bangkok. One weekly return flight.
- TG638/TG639 - Bangkok/Hong Kong/Bangkok. One weekly return flight.
- TG642/TG643 - Bangkok/Tokyo (Narita)/Bangkok. Two weekly return flights.
- TG922/TG923 - Bangkok/Frankfurt/Bangkok. One weekly return flight.
- TG950/Tg951 - Bangkok/Copenhagen/Bangkok. One weekly return flight.
Passengers are reminded that they must follow the governmental health meausres in place at their point of departure and/or final destination and/or transit. Please visit our Travel Requirement Page for further advice.
We appreciate the continuous disruption to our passengers' travel plans, caused by THAI being unable to operate its regular scheduled network and whenever possible we endeavour to give as much advance notice of any cancellations as possible. We truly apologise for the inconvenience this may cause.
We understand that passengers may have questions about changes to bookings. We are trying our best to respond to all queries, but all our teams are extremely busy at present which has greatly affected our response time. Please follow this link for our latest service update.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked on/before 16 October 2020 through our website or ticket office for travel up to 27 March 2021 between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2022.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2022
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2022.
Please note the following important information:
- All travel must be completed by 31 December 2022
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
When flights have been cancelled by THAI and no suitable alternative has been offered, passengers can request a refund in the form of a travel voucher for the value of their current totally unused ticket. The voucher is valid until 31 December 2022.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 1 year from the date of your request. If you do not redeem it by its expiry date, THAI will issue and send you a further travel voucher, which will be valid until 31 December 2022.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
When flights have been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if the passenger opts for a cancellation of their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee only on bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
- Should a passenger opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket's conditions will apply
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket(s) and request for a refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 04 November 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
19 October 2020
Due to the ongoing COVID-19 outbreak, and the continuous immigration restrictions and governmental measures imposed by several countries, THAI has been forced to, once again, extend the temporary suspension of most of its international flights until the end of December 2020
From the UK, THAI will operate special/repatriation flights for passengers that meet the entry regulations for the Kingdom of Thailand, every Sunday and until the end of December 2020
- TG917 (London to Bangkok), on 18th and 25th October, 1st, 8th, 15th, 22nd and 29th November, 6th 13th, 20th and 27th December.
Please note that these flights can only be booked directly with THAI, through or website or, if using existing tickets or travel vouchers through this online form.
In addition, there will be special flights from Bangkok to London, departing every Sunday:
- TG916 on 18th and 25th October, 1st, 8th, 15th, 22nd and 29th November, 6th, 13th, 20th and 27th December.
Please note that these flights can be booked directly with THAI or travel agents.
Furthermore, throughout December, THAI is planning to operate special passenger flights on the following routes:
- TG475/TG476 - Bangkok/Sydney/Bangkok. One weekly return flight.
- TG632/TG633 - Bangkok/Taipei/Bangkok. One weekly return flight.
- TG638/TG639 - Bangkok/Hong Kong/Bangkok. One weekly return flight.
- TG642/TG643 - Bangkok/Tokyo (Narita)/Bangkok. Two weekly return flights.
- TG922/TG923 - Bangkok/Frankfurt/Bangkok. One weekly return flight.
- TG950/Tg951 - Bangkok/Copenhagen/Bangkok. One weekly return flight.
Passengers are reminded that they must follow the governmental health meausres in place at their point of departure and/or final destination and/or transit. Please visit our Travel Requirement Page for further advice.
We appreciate the continuous disruption to our passengers' travel plans, caused by THAI being unable to operate its regular scheduled network and whenever possible we endeavour to give as much advance notice of any cancellations as possible. We truly apologise for the inconvenience this may cause.
We understand that passengers may have questions about changes to bookings. We are trying our best to respond to all queries, but all our teams are extremely busy at present which has greatly affected our response time. Please follow this link for our latest service update.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked on/before 16 October 2020 through our website or ticket office for travel up to 27 March 2021 between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2022.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2022
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2022.
Please note the following important information:
- All travel must be completed by 31 December 2022
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
When flights have been cancelled by THAI and no suitable alternative has been offered, passengers can request a refund in the form of a travel voucher for the value of their current totally unused ticket. The voucher is valid until 31 December 2022.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 1 year from the date of your request. If you do not redeem it by its expiry date, THAI will issue and send you a further travel voucher, which will be valid until 31 December 2022.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
When flights have been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if the passenger opts for a cancellation of their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee only on bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
- Should a passenger opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket's conditions will apply
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket(s) and request for a refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 19 October 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
05 October 2020
Due to the ongoing COVID-19 outbreak, and the continuous immigration restrictions and governmental measures imposed by several countries, THAI has been forced to, once again, extend the temporary suspension of most of its international flights until the end of December 2020
From the UK, THAI will operate special/repatriation flights for passengers that meet the entry regulations for the Kingdom of Thailand, every Sunday and until the end of December 2020
- TG917 (London to Bangkok), on 18th and 25th October, 1st, 8th, 15th, 22nd and 29th November, 6th 13th, 20th and 27th December.
In addition, there will be special flights from Bangkok to London, departing every Sunday:
- TG916 on 18th and 25th October, 1st, 8th, 15th, 22nd and 29th November, 6th, 13th, 20th and 27th December.
Please note that these flights can only be booked directly with THAI, through or website or, if using existing tickets or travel vouchers through this online form.
Passengers are reminded that they must follow the governmental health meausres in place at their point of departure and/or final destination and/or transit. Please visit our Travel Requirement Page for further advice.
We appreciate the continuous disruption to our passengers' travel plans, caused by THAI being unable to operate its regular scheduled network and whenever possible we endeavour to give as much advance notice of any cancellations as possible. We truly apologise for the inconvenience this may cause.
We understand that passengers may have questions about changes to bookings. We are trying our best to respond to all queries, but all our teams are extremely busy at present which has greatly affected our response time. Please follow this link for our latest service update.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked on/before 21 September 2020 through our website or ticket office for travel up to 31 January 2021 between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2022.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2022
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2022.
Please note the following important information:
- All travel must be completed by 31 December 2022
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
Passengers can request a refund in the form of a travel voucher for the value of their current totally unused ticket. The voucher is valid until 31 December 2022.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 1 year from the date of your request. If you do not redeem it by its expiry date, THAI will issue and send you a further travel voucher, which will be valid until 31 December 2022.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
When flights have been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if the passenger opts for a cancellation of their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee only on bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
- Should a passenger opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket's conditions will apply
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket(s) and request for a refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 05 October 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
21 September 2020
Due to the ongoing COVID-19 outbreak, and the continuous immigration restrictions and governmental measures imposed by several countries, THAI has been forced to extended the temporary suspension of its international operations until the end of November 2020.
We appreciate the continuous disruption and inconvenience this may cause to passengers and truly apologise for this.
We understand that passengers may have questions about changes to bookings. We are trying our best to respond to all queries, but all our teams are extremely busy at present which has greatly affected our response time. Please follow this link for our latest service update.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked on/before 09 July 2020 through our website or ticket office for travel up to 31 January 2021 between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2021.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2021.
Please note the following important information:
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
Passengers can request a refund in the form of a travel voucher for the value of their current totally unused ticket. The voucher is valid for one year from the date of issue.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 1 year from the date of your request. If you do not redeem it by its expiry date, THAI will issue and send you a further travel voucher, which will be valid until 31 December 2022.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
When flights have been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if the passenger opts for a cancellation of their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee only on bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
- Should a passenger opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket's conditions will apply
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket(s) and request for a refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 21 September 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
24 August 2020
Due to the ongoing COVID-19 outbreak, and the continuous immigration restrictions and governmental measures imposed by several countries, THAI has been forced to extended the temporary suspension of its international operations until the end of October 2020.
We appreciate the continuous disruption and inconvenience this may cause to passengers and truly apologise for this.
We understand that passengers may have questions about changes to bookings. We are trying our best to respond to all queries, but all our teams are extremely busy at present which has greatly affected our response time. Please follow this link for our latest service update.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked on/before 09 July 2020 through our website or ticket office for travel up to 31 January 2021 between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2021.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2021.
Please note the following important information:
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
Passengers can request a refund in the form of a travel voucher for the value of their current totally unused ticket. The voucher is valid for one year from the date of issue.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 1 year from the date of your request. If you do not redeem it by its expiry date, THAI will issue and send you a further travel voucher, which will be valid until 31 December 2022.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
When flights have been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if the passenger opts for a cancellation of their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee only on bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
- Should a passenger opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket's conditions will apply
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket(s) and request for a refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 24 August 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
31 July 2020
Due to the ongoing COVID-19 outbreak, and the continuous immigration restrictions and governmental measures imposed by several countries, THAI has been forced to extended the temporary suspension of its international operations until the end of September 2020.
We appreciate the continuous disruption and inconvenience this may cause to passengers and truly apologise for this.
We understand that passengers may have questions about changes to bookings. We are trying our best to respond to all queries, but all our teams are extremely busy at present which has greatly affected our response time. Please follow this link for our latest service update.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked on/before 09 July 2020 through our website or ticket office for travel up to 31 January 2021 between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2021.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2021.
Please note the following important information:
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
Passengers can request a refund in the form of a travel voucher for the value of their current totally unused ticket. The voucher is valid for one year from the date of issue.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 12 months from the date of issue.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
When flights have been cancelled by THAI and no suitable alternative has been offered, THAI will waive the relevant fee if the passenger opts for a cancellation of their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee only on bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
- Should a passenger opt to cancel a booking not affected by flight cancellations, the relevant cancellation fee as per the ticket's conditions will apply
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket(s) and request for a refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 31 July 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
08 July 2020
Due to the ongoing COVID-19 outbreak, and the continuous immigration restrictions and governmental measures imposed by several countries, THAI has been forced to extended the temporary suspension of its international operations until the end of August 2020.
We appreciate the continuous disruption and inconvenience this may cause to passengers and truly apologise for this.
We understand that passengers may have questions about changes to bookings. We are trying our best to respond to all queries, but all our teams are extremely busy at present which has greatly affected our response time. Please follow this link for our latest service update.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked on/before 31 May 2020 through our website or ticket office for travel up to 31 January 2021 between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2021.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2021.
Please note the following important information:
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
Passengers can request a refund in the form of a travel voucher for the value of their current totally unused ticket. The voucher is valid for one year from the date of issue.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 12 months from the date of issue.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
Passengers can also opt to cancel their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee for all bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket and request for a full refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 11 June 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
05 June 2020
Due to the ongoing COVID-19 outbreak, and the governmental travel and immigration restrictions imposed by several countries, THAI has extended the temporary suspension of its international operations until the end of July 2020.
We appreciate the continuous disruption and inconvenience this may cause to passengers and truly apologise for this.
We understand that passengers may have questions about changes to bookings. We are trying our best to respond to all queries, but all our teams are extremely busy at present which has greatly affected our response time. Please follow this link for our latest service update.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked through our website or ticket office for travel between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2021.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2021.
Please note the following important information:
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
Passengers can request a refund in the form of a travel voucher for the value of their current ticket. The voucher is valid for one year from the date of issue.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 12 months from the date of issue.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
Passengers can also opt to cancel their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee for all bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket and request for a full refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 1 May 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
Royal Orchid Plus (ROP) members holding award tickets issued for travel between 25th March 2020 and 31st May 2020 may fully re-credit their mileage or change the travel date without any fee or charge, with expired miles extended until 30 September 2020.
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
01 May 2020
Due to the continuous escalation of the COVID-19 outbreak worldwide, THAI has been forced to extend the temporary suspension of its international operations until the end of June 2020.
We appreciate the continuous disruption and inconvenience this may cause to passengers and truly apologise for this.
If your flight has been cancelled, we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers with tickets booked through our website or ticket office for travel between any THAI and THAI Smile destination affected by these changes have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING AND TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook now or extend the validity of their ticket and rebook later when you are ready to do so, for travel up to 31st December 2021.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To extend your ticket and rebook later:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
To rebook now:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2021.
Please note the following important information:
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
Passengers can request a refund in the form of a travel voucher for the value of their current ticket. The voucher is valid for one year from the date of issue.
Should you wish to choose this option, please note the following important information:
A / The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
B / The Travel Voucher is valid for 12 months from the date of issue.
C / Please contact your local THAI Office to make a new reservation for issue a ticket against the travel voucher before it expires.
D / Fare/tax/surcharge differences may apply to the new itinerary.
E / The travel voucher can be transferred with proof of document presented at time of ticketing.
F / The travel voucher can be refunded if not used at the end of its expiry date
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, this can be done automatically by filling in this form. Once you are ready to book, you can contact the local THAI office.
4. CANCELLATION:
Passengers can also opt to cancel their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee for all bookings affected by flight cancellations
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, and would like to cancel any remaining sectors of your booking and request for a partial refund, please email our reservations team at reservations@thaiairways.co.uk with your request.
- If you booked through our website, and would like to cancel your fully unused ticket and request for a full refund, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 1 May 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
Royal Orchid Plus (ROP) members holding award tickets issued for travel between 25th March 2020 and 31st May 2020 may fully re-credit their mileage or change the travel date without any fee or charge, with expired miles extended until 30 September 2020.
For more information, please visit the ROP website.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
--------------------
28 March 2020
In light of the recent developments with regards to the COVID-19 outbreak worldwide, and given the ever-changing and increasingly restrictive governmental regulations, country lockdowns, lack of demand and travel constraints put in place worldwide to combat the spread of the virus, it has become unfeasible for THAI to plan and operate its scheduled route network.
As a consequence, THAI has had to make the difficult and unprecedented decision to temporarily suspend most of its international operations until 31st May 2020 as follows:
- From 25th March 2020 suspension of flights to: Hong Kong, Taipei, Tokyo (Narita and Haneda), Osaka, Nagoya, Seoul, Phnom Penh, Vientiane, Ho Chi Minh, Hanoi, Yangon, Singapore, Jakarta, Denpasar, Kunming, Xiamen, Chengdu, Beijing, Shanghai, Guangzhou, Karachi, Kathmandu, Lahore, Dhaka, Islamabad, and Colombo. In addition, domestic flights to Chiang Mai, Phuket, and Krabi will be transferred and operated by THAI Smile.
- From on 27th March 2020: Brisbane, Sydney, Melbourne, and Perth
- From 1st April 2020: THAI will cancel most of its flights to Europe, including London, Frankfurt, Paris, Brussels, Copenhagen, Oslo, Moscow and Stockholm
THAI has previously suspended flights to Sendai, Sapporo, Fukuoka, Busan, Manila, Kuala Lumpur, Rome, Milan, Vienna, New Delhi, Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad, Muscat, Dubai, and Auckland.
We appreciate the disruption and inconvenience this may cause to passengers and truly apologise for this. Until 31st March our main focus will be to assist as many passengers as possible to return home safely.
If your flight has been cancelled we are currently in the process of advising you or your travel agent (if you booked through a third party) accordingly. Please ensure you check the status of your flight(s) through the "My Booking" section of our website.
Passengers currently abroad should contact their local THAI office for assistance and take note of the information about transiting in Thailand until 31st March 2020 available here.
Passengers with tickets booked through our website or ticket office for departures from any UK and Ireland to any worldwide THAI and THAI Smile destination affected by these changes and travelling between 25 March 2020 and 31 May 2020, have the following options:
PLEASE NOTE: IF YOU BOOKED YOUR TICKET THROUGH A TRAVEL AGENT, YOU WILL NEED TO CONTACT THEM FOR ASSISTANCE. WE REGRET TO INFORM YOU WE CANNOT ACTION BOOKINGS MADE BY TRAVEL AGENTS. FOR BOOKINGS MADE VIA ONLINE AGENTS OR TRAVEL AGENCIES, THAI AIRWAYS IS THE CARRIER BUT NOT CONTRACTUAL PARTNER.
1. REBOOKING – TICKET EXTENSION:
THAI will waive the applicable change fee so passengers can rebook/extend their travel up to 31st December 2021.
Please note the following important information:
- Passengers can change their date of travel on the same route, in the same booking class or extend their ticket validity free of charge
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected if rebooked in a higher booking class
To rebook or extend your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
2. REROUTING:
THAI will waive the applicable rerouting and reissuing fees to all existing bookings so passengers can reroute their travel up to 31st December 2021.
Please note the following important information:
- All travel must be completed by 31 December 2021
- Any additional fare difference, taxes and surcharges (if any) to be collected
To reroute your ticket:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request.
3. TRAVEL VOUCHER:
Passengers can request a refund in the form of a travel voucher for the value of their current ticket. The voucher is valid for one year from the date of issue.
Should you wish to choose this option, please note the following important information:
a/ The travel voucher is valid for bookings with departures from the UK and Ireland to any THAI or THAI Smile worldwide destination
b/ The travel voucher is valid for one year from date of issue
c/ The value of the voucher can be used towards any future purchase on any Thai Airways flights and THAI Smile operated flights
d/ The voucher can be redeemed at any Thai Airways offices or contact centres
e/ The voucher is transferable
f/ The voucher is not refundable
g/ If the fare difference for the new booking has a lower value than the travel voucher, no refund for this difference will be paid by THAI
To request your travel voucher:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please contact us at reservations@thaiairways.co.uk with your airline booking reference so we can assist you.
4. CANCELLATION:
Passengers with flights to and from the UK and Ireland can also opt to cancel their booking. Please note that due to the number of requests being currently received, refunds are estimated to take up to 6 months to process.
Please note the following important information:
- Thai Airways will waive the refund fee for all bookings affected by flights cancellations between 25 March 2020 to 31 May 2020
- Totally unused tickets will be refunded in full
- Partially used tickets refunds will be calculated based on flight(s) flown
To cancel your booking:
- If you have booked through a travel agent, please contact them directly.
- If you booked through our website, please email our reservations team at reservations@thaiairways.co.uk with your request. If you email the Reservations team you do not have to do anything else. As long as there is a record of you contacting the team, they will get back to you as soon as they are able to process your request, considering the above.
The above options come into effect immediately as of 28 March 2020 and are not retroactive.
5. ROYAL ORCHID PLUS BOOKINGS:
Royal Orchid Plus (ROP) members holding award tickets issued for travel between 25th March 2020 and 31st May 2020 may fully re-credit their mileage or change the travel date without any fee or charge, with expired miles extended until 30 September 2020.
THAI will still operate cargo service in some routes and will operate charter flights for stranded passengers or if requested by the relevant government agencies concerned. We inform passengers accordingly if there are flight adjustments with this respect.
We will continue to review our policies and operations based on the latest worldwide developments.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
Thank you for your continuous support and understanding at this challenging and unprecedented time. We will get through this together and together we will continue, when the time is right, as Smooth As Silk.
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