All Award Travel is on one-way and a round-trip basis and all sectors must be confirmed prior to ticketing. One stopover in each direction between origin and destination, and one open jaw at point of turnaround or origin, are allowed on international flights. An open jaw at origin must remain in the same country. Backtracking is not permitted.
Travel from/to a destination in Thailand that requires a connecting flight, does permit a stopover subject to service fees or the traveller must continue on the first available flight. No stopovers or connections are allowed on domestic travel within Thailand.
Backtracking is allowed only on roundtrip intercontinental Award Travel, provided that Bangkok is the connecting point for onward travel. Stopover charges apply for up to 2 stopovers, one stopover in each direction. Onward connecting flights within 24 hours are not considered a stopover.
Once Award travel reservations are confirmed, tickets must be issued by the date advised by reservations staff, or reservations are automatically cancelled and mileage recredited. Award tickets can be issued instantly at all THAI offices with on-line service, while at least 3 days prior to your scheduled departure is required for ticketing at THAI offices that are not yet able to offer this instant service. Award Travel must be completed within 1 year of the ticket issue date.
* Effective December 01, 2018 onwards, Ticketing Service Fee (OB Fee) will be introduced for ticket issuance by TG ATO/CTO and THAI Contact Centre. This also apply to THAI international award tickets. More information, click here
If Award travel does not originate or terminate in Bangkok, a few simple calculations are necessary. Using the mileage table you can calculate the one-way distance between all THAI destinations and determine the Award level.
For example, Hong Kong-Bangkok-London
|Bangkok To/From||Actual Miles|
|Ho Chi Minh||453|
|Chiangmai To/From||Actual Miles|
|Hong Kong To/From||Actual Miles|
|Karachi To/From||Actual Miles|
|Phuket To/From||Actual Miles|
|Seoul To/From||Actual Miles|
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*Terms and Conditions may change without prior notice.